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a cold angry lunch

Modeps

Modeps

Lifer
We have a policy in place that if a user has an issue or question with any of our products, they're supposed to email it in to our support box and we typically get back to them within an hour or so. Also, due to the fact we're a small company, we've tried to have all requests coming in go through one point person to free up some support so we dont have every single idiot that wasnt trained properly coming to us. ANYWAYS, today, I'm sitting in the cafeteria, eating my tasty homemade turkey pot pie, when I hear the phone ring (they're loud and it's only 2 rooms away). One of the other guys picks it up and because he doesnt know anything about anything, comes to me and starts complaining that this guy has a problem and I have to fix it.

I dont get away from my desk much during the day, so lunchtime is treasured time. Of course, I have to pretend like I'm cordial and nice when I get on the phone with him. :| If it was something that was urgent and needed to get done immediately, then it wouldnt be a problem, but it was just another stupid client trying to do something he shouldnt have been doing and messing things up.

No, I'm not cordial or nice right now and my pot pie has lost it's heat.
 
Originally posted by: Nikamichi
Originally posted by: Modeps
Originally posted by: Nikamichi
Originally posted by: meltdown75
i love pot pie.
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Chicken pot pie > Modeps
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🙁
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:lips:?
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rose.gif
 
I remember jobs like that when i worked in Toronto. I ahted having to stay in the office for lunch (30 mins) because I was always "available" to be used for support or questions.

Now, I run my own business, so I go home for lunch everyday... assuming I'm not swamped in calls..
 
Of course, I have to pretend like I'm cordial and nice when I get on the phone with him.
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I worked in our Customer Service dept. for a while. Ever get the urge to just pick up the phone and yell "FVCK OFF!" and slam it down? Man that would be great.
 
I used to have that level of priority, but after dealing with it for so many years you just learn to ignore the histrionics and deal with the problem. I've never addressed a problem that couldn't wait 15 minutes past the point of my being in receipt of the issue, and so I'm simply not going to tear myself away from lunch to deal with it. Same goes for my morning espresso: It can wait.

I think people get too caught up with the minutiae of their work lives. I understand a doctor responding to a life-threatening situation, but most of us in IT are serving already volatile business processes, and the notion of priority is usually illusory.

Take your time.
 
Modeps when are you gonna learn... lunch time you go out and turn off cell phone =P
lunch is sacred dont even fvck with me on that hour =P
 
Originally posted by: meltdown75
Of course, I have to pretend like I'm cordial and nice when I get on the phone with him.
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I worked in our Customer Service dept. for a while. Ever get the urge to just pick up the phone and yell "FVCK OFF!" and slam it down? Man that would be great.
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oh yeah....but it wasn't really the people on the phone I wanted to do it to it was my supervisors 😀
 
The proper responce would have been, "I'm on my lunch right now, take a message and I will call him back."
 
IF 'take a message' doesn't work

Solution: Leave office for lunch.

While I understand the annoyance there, if that's the biggest complaint you have over your job then you probably are in relatively good shape.

 
Originally posted by: Stark
how did you heat it up the first time?
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The reheating of said pot pie is not an issue. The fact that it got cold in the first place due to idiocy, is.
 
Originally posted by: dman
IF 'take a message' doesn't work

Solution: Leave office for lunch.

While I understand the annoyance there, if that's the biggest complaint you have over your job then you probably are in relatively good shape.
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Yeah, I'm pretty well off in terms of job satisfaction. I'd rather not wear the Customer Service hat as well as all the other ones.
 
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