6870 BSODs at desktop

[chubbyfatazn]

I got a 6870 in the post today. I uninstalled my old drivers, installed the newest set (11.4), and plugged in the card. I can boot all the way to the desktop, but as soon as the taskbar appears at the bottom of the screen the computer BSODs. Reseated the card, rechecked all the power connections, still BSOD.

I plugged in my old 5770 again and am typing this message on it right now. Is the driver not playing fair with my system? Since this 5770 works on 11.4 I'm pretty sure it's not the driver, but I don't want to have to downgrade drivers since 11.4 apparently improves performance on a lot of the games I play. If I have to I guess I will.

FWIW I bought this used and it was shipped to me in a box without any padding inside. I could hear the original box the GPU was in moving inside the outer box when I received the package. I want to prematurely say damaged but want to rule out compatibility issues first.

Thanks.

 

[Elixer]

What PSU you got ?
Sounds like a faulty card though...and those drivers are the correct one for both cards.

 

[chubbyfatazn]

What PSU you got ?
Sounds like a faulty card though...and those drivers are the correct one for both cards.

Using a Corsair HX620W. No issues there.

 

[hdfxst]

You installed the drivers then put the card in?

 

[notty22]

I think you want all the drivers uninstalled, then remove the old card.
Install new card.
Essentially boot without drivers.

Then install the new driver after your computer boots.

Its the same driver, but installs unique 'thing's based on gpu vendor/card ID.

 

[chubbyfatazn]

You installed the drivers then put the card in?

Uninstalled old drivers with the 5770, installed new drivers, then swapped cards.

 

[busydude]

Uninstalled old drivers with the 5770, installed new drivers, then swapped cards.

No, do as notty22.. said.

 

[hdfxst]

uninstall,swap cards then install the drivers.The cards are different architrctures

 

[chubbyfatazn]

No, do as notty22.. said.

K, I'll try that. This is only the second vid card upgrade I've done in 8 years... guess I need to learn somewhere.

Thanks, guys.

 

[chubbyfatazn]

OK, I uninstalled the drivers on the 5770, plugged in the 6870, get to desktop, and it BSODs again. The next few times I try I get artifacts at the top of the screen at the W7 logo screen. The one time I get past the W7 logo screen it BSODs again.

I can plug in my 5770 and reinstall the drivers again with no issue. Is it safe to say the 6870 is bad? Or am I still doing something wrong?

 

[hdfxst]

If it artifacts with no drivers installed then it's probably a bad card.

 

[Spikesoldier]

yeah the artifacts are a dead giveaway its DOA.

I would RMA the card, but i would clean the contacts of the card where it enters the PCIe slot and give it one last shot before.

 

[cusideabelincoln]

That's a pretty safe assumption, especially considering the bit about how the card is used and how it was shipped.

 

[chubbyfatazn]

Well, I tried for another driver reinstall... actually managed to get the drivers to install but right after that it BSOD. Every subsequent bootup got me a BSOD (couldn't reproduce the artifacts). Dammit.