4 hour response time... exasperated sigh

[acemcmac]

I'm chilling in the office for the evening to catch a 10000rpm 146.8GB UltraSCSI replacement hard drive that's meant to replace one we had fail today. They have until 8:18EST when, by even the broadest of definitions, they'll be out of their window. 4:18 was when the dispatch called me to tell me that someone was going out. I know I started calling HP around 3:15 to get the RMA and about 20 minutes into the call, the rep reminded me that I had 4 hour service

Who thinks HP will come through? I figure it to be a 2.5 hour drive from where they said they were dispatching from....

Off to play pacman...

I called around 3:15, they got here at 11:45. Now that's what I call four hour response. Awesome.

 

[acemcmac]

<taps watch>

 

[thejnaitor]

I think they will make it. Just enjoy your pacman until they arrive

 

[acemcmac]

Still not here :| :| :| :| :| :|

 

[FoBoT]

they will only make it if they tapped your telephone

 

[acemcmac]

bump

 

[j00fek]

call em up and say WTF PAY MY OVERTIME HP


link in sig!

 

[ViRGE]

I demand an update, or at least telling us what lame excuse they used for the delay.

 

[JS80]

you pay for platinum service?

 

[Deleted member 4644]

Not so hot if you are talking about Ambulance or Police service...............

 

[Toastedlightly]

overtime for the win!?

 

[Compton]

Originally posted by: LordSegan
Not so hot if you are talking about Ambulance or Police service...............

:music: I need a ride to the morgue that's what 911 is for :music:

 

[tbike06]

Originally posted by: Toastedlightly
overtime for the win!?

getting paid to do nothing FTW!

 

[brtspears2]

My HP servers have that 4 hour support, but I decide just to take the advance RMA and have them ship it to me priority overnight.