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4 hour response time... exasperated sigh

A

acemcmac

Lifer
I'm chilling in the office for the evening to catch a 10000rpm 146.8GB UltraSCSI replacement hard drive that's meant to replace one we had fail today. They have until 8:18EST when, by even the broadest of definitions, they'll be out of their window. 4:18 was when the dispatch called me to tell me that someone was going out. I know I started calling HP around 3:15 to get the RMA and about 20 minutes into the call, the rep reminded me that I had 4 hour service 😱

Who thinks HP will come through? I figure it to be a 2.5 hour drive from where they said they were dispatching from....

Off to play pacman...

I called around 3:15, they got here at 11:45. Now that's what I call four hour response. Awesome.
 
I demand an update, or at least telling us what lame excuse they used for the delay.😛
 
Not so hot if you are talking about Ambulance or Police service...............
 
My HP servers have that 4 hour support, but I decide just to take the advance RMA and have them ship it to me priority overnight.
 
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