- Jun 10, 2005
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Ok, so here's the story:
On August 8th I bought a gamestop refurbished console from their online store.
I think red rings are 3 year warranty and that the system hasnt even been out three years
but it was a "gamestop refurbished" so i dont know if MS will warranty it.
When I purchased the unit I thought that it had a 90 day warranty (i bought it 85 days ago)
but then i went to gamestop's page, and see NOTHING about the warranty.
I've written gamestop an email, but they've yet to respond.
What do you guys think?
UPDATE AND RESOLUTION
I went to Gamestop yesterday with the unit and the reciept. I explained to the (very nice) woman there exactly what happened. She said that she couldn't do a replacement since it was after 30 days. What she could do, though, was buy the unit back from me for $160 and I could use that towards a new Xbox.
i paid 190 for this one refurbished in August, so the difference is 30 bucks, plus the new arcade models have HDMI, which is kinda cool.
BUT as she was checking me out she said, uh oh, i need to take 50% off becuase it isn't working, so she was only going to give me $80. That made the whole thing much less palpable. I said, please, you know the whole situation. Can't you waive that?
She was the assistant manager, and the lead person in the store, but she said she'd have to call the real store manager. After 10 min, she came back with an approval to go ahead and waive the charge.
So it worked out ok.
BUT x 2....
I finally got an email back from Gamestop (which took them 3 days, which is pretty lame) and they said they were sending me out a UPS box and they'd replace the used one with another used one. This is completely opposite of what i was told by them on the phone and then later in person in the store. So really i had no way to anticipate that especially after them lagging. But i guess its still nice of them.
Thats my story
On August 8th I bought a gamestop refurbished console from their online store.
I think red rings are 3 year warranty and that the system hasnt even been out three years
but it was a "gamestop refurbished" so i dont know if MS will warranty it.
When I purchased the unit I thought that it had a 90 day warranty (i bought it 85 days ago)
but then i went to gamestop's page, and see NOTHING about the warranty.
I've written gamestop an email, but they've yet to respond.
What do you guys think?
UPDATE AND RESOLUTION
I went to Gamestop yesterday with the unit and the reciept. I explained to the (very nice) woman there exactly what happened. She said that she couldn't do a replacement since it was after 30 days. What she could do, though, was buy the unit back from me for $160 and I could use that towards a new Xbox.
i paid 190 for this one refurbished in August, so the difference is 30 bucks, plus the new arcade models have HDMI, which is kinda cool.
BUT as she was checking me out she said, uh oh, i need to take 50% off becuase it isn't working, so she was only going to give me $80. That made the whole thing much less palpable. I said, please, you know the whole situation. Can't you waive that?
She was the assistant manager, and the lead person in the store, but she said she'd have to call the real store manager. After 10 min, she came back with an approval to go ahead and waive the charge.
So it worked out ok.
BUT x 2....
I finally got an email back from Gamestop (which took them 3 days, which is pretty lame) and they said they were sending me out a UPS box and they'd replace the used one with another used one. This is completely opposite of what i was told by them on the phone and then later in person in the store. So really i had no way to anticipate that especially after them lagging. But i guess its still nice of them.
Thats my story
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