I was a die-hard fan of the zen, and for the longest time championed it on messageboards and the like. Then mine died, and all of a sudden I realized that the many complaints regarding this unit wasn't just an overbearing minority, but a very real and significant contingent. This player is at the price point it is because it is made quite cheaply:
1. As one of the posters above mentioned - the OS hangs, and the drive dies. I have no idea whether its due to a poor and overintensive write/read seeking OS, but this isn't a fluke.
2. Very, very often the stereo audio dies, leaving mono output. This is a result of a truly sh1tty-quality stereo plug used on the device. Do a search on the net to get insight into how frequent this has happened. I had to exchange 2 zens for this reason.
3. As much as I HATE to admit it, there is no better mp3 player on the net, or I should clarify, there WAS no better mp3 player on the net when I went for the ipod 1 year ago (after the fiasco with the Zen). Hopefully, HOPEFULLY there is now, since the pricetag for the iPod is ridiculous like most of apples stuff. And unlike most people, I try to HIDE the fact that I have an iPod for fear of someone thinking I"m another zombie who buys electronics for their aesthetic and not their quality. Why? because Apple lucked out this time folks. NO, not everything apple makes is leagues above the competion - in fact, I believe most is on par or below, with an exorbitant price tag.