so yesterday i got a bunch of new furniture and decided to reorganize my room to accomodate it all. I have 2 machines in here, both built with my own 2 loving hands running windows 7 ultimate 64, my main rig, and a file server. Up until now I had been using an old beater of a linksys 54g router that's still truckin after god knows how many years. the connection had been working just fine since at least... october? and this has never happened before.
my ISP is Comcast and I forget what my plan with them is, but its the highest grade in my area, i pull a little over 35mb down on speedtest.net. so after i reorganized everything and plugged it all back in, now the router will not pull an external IP address from the modem.
networking is working just fine, i can pull files from my file server no problem, but no internet. tried renewing the IP address til its blue in the face, nothing. hard reset and power cycled everything multiple times. nothing. if i plug the modem directly into my main rig and power cycle it, all of a sudden internet works just fine, and ipconfig successfully pulls an external IP address. so at first i thought my router finally died after 7+ years of loyal and faithful service. i went to best buy and got a new linksys E1200.
came back home, configured the sucker, plugged it in, no dice again. now mind you my comcast modem is made by cisco just like the router, so there definitely should not be any compatibility issues i would think. so i went today to comcast, got the modem changed out, brought the new one home. STILL NOTHING. again internet works just fine with a straight connection, but the router absolutely will not pull an external IP address. I can walk away from it, wait half an hour, try to renew it later, doesn't matter. I tried cloning my PC's mac address, nothing.
Went BACK to best buy, exchanged the new router for the same modem, came back home, and well here i am. ive been through 3 different comcast support reps, and well they're about as useful as taping sandpaper to your palms while watching porn. and they want to charge me $50 to send a tech out to my house, or try to sell me some BS call center remote tech support service (which I do for a living, btw) just so that they can sit there and refuse to admit to me that they're having an issue which at this point i'm 99.999% sure is on their end.
So my tech guru kung fu is good, maybe even great, but not spectacular. If I had to guess there's a glitch on their end that is blocking certain hardware profiles from accessing the network on my account and that data never got updated on the modem(s) until i last powercycled it right before I reorganized the room. I could probably get this resolved by getting a new account or convincing these morons to flush my account data from their network servers. I also may be a victim of the new 6 strikes policy and I don't even know it yet, although from what I've heard, 6 strikes just throttles your bandwidth, it doesn't nerf your router. And even if it was 6 strikes, that would be amazingly fast. I'm not even sure if I've actually even been able to do enough downloads to get the 6 strikes in yet since they implemented the policy. But even their reps had no idea what i was talking about when i mentioned 6 strikes, so... buh?
I'm going to try and get a gateway from them on Friday (which i despise gateways sorely, but I'm running out of idea's and they're not very helpful) and see if that helps, but at this point they're being very resistant on helping me any further without charging me any money only to (i suspect) keep telling me the problem is with ALL THREE OF MY ROUTERS.
So, beyond that, if anyone has any useful idea's on what I can do about this issue, I would greatly appreciate some help here.
my ISP is Comcast and I forget what my plan with them is, but its the highest grade in my area, i pull a little over 35mb down on speedtest.net. so after i reorganized everything and plugged it all back in, now the router will not pull an external IP address from the modem.
networking is working just fine, i can pull files from my file server no problem, but no internet. tried renewing the IP address til its blue in the face, nothing. hard reset and power cycled everything multiple times. nothing. if i plug the modem directly into my main rig and power cycle it, all of a sudden internet works just fine, and ipconfig successfully pulls an external IP address. so at first i thought my router finally died after 7+ years of loyal and faithful service. i went to best buy and got a new linksys E1200.
came back home, configured the sucker, plugged it in, no dice again. now mind you my comcast modem is made by cisco just like the router, so there definitely should not be any compatibility issues i would think. so i went today to comcast, got the modem changed out, brought the new one home. STILL NOTHING. again internet works just fine with a straight connection, but the router absolutely will not pull an external IP address. I can walk away from it, wait half an hour, try to renew it later, doesn't matter. I tried cloning my PC's mac address, nothing.
Went BACK to best buy, exchanged the new router for the same modem, came back home, and well here i am. ive been through 3 different comcast support reps, and well they're about as useful as taping sandpaper to your palms while watching porn. and they want to charge me $50 to send a tech out to my house, or try to sell me some BS call center remote tech support service (which I do for a living, btw) just so that they can sit there and refuse to admit to me that they're having an issue which at this point i'm 99.999% sure is on their end.
So my tech guru kung fu is good, maybe even great, but not spectacular. If I had to guess there's a glitch on their end that is blocking certain hardware profiles from accessing the network on my account and that data never got updated on the modem(s) until i last powercycled it right before I reorganized the room. I could probably get this resolved by getting a new account or convincing these morons to flush my account data from their network servers. I also may be a victim of the new 6 strikes policy and I don't even know it yet, although from what I've heard, 6 strikes just throttles your bandwidth, it doesn't nerf your router. And even if it was 6 strikes, that would be amazingly fast. I'm not even sure if I've actually even been able to do enough downloads to get the 6 strikes in yet since they implemented the policy. But even their reps had no idea what i was talking about when i mentioned 6 strikes, so... buh?
I'm going to try and get a gateway from them on Friday (which i despise gateways sorely, but I'm running out of idea's and they're not very helpful) and see if that helps, but at this point they're being very resistant on helping me any further without charging me any money only to (i suspect) keep telling me the problem is with ALL THREE OF MY ROUTERS.
So, beyond that, if anyone has any useful idea's on what I can do about this issue, I would greatly appreciate some help here.