3 problems with t41p

[Bruce6323]

Hi:

For the most part I'm very happy with my new t41p. However, there are a few annoyances.

1) There are apparently 3 dead pixels. On a white screen they appear as pink pixels. The are in the 3 corners and I only noticed them after looking very carefully. They don't bother me that much. Should I be worried about this and get it exchanged?

2) For some reason, after I click anything on the xp control panel, (eg. Performance or Maintenance), the control panel just sits there with an hourglass. When I check the processes it says Control panel not responding and only stops after I kill the process. This happens consistently.

3) On 3 occasions now, apparently randomly, the process rundll32.exe all of a sudden starts running and takes up 99% of the cpu for no reason. I can't even kill it. Once I couldn't even correct it by a soft reboot and had to hard reboot. This happened once while watching a DVD, another time while on the the internet and once just out of the blue.

Anybody have any ideas on how I can solve these problems?

Thanks,

Bruce

 

[Frightcrawler]

1) no
2) & 3) reformat? it might solve those problems.

 

[UltraWide]

1. Maybe, depends on how much they bother you.

2. and 3. run the restore utility from the pre-desktop area to restore the laptop to factory and see if the errors continue.

 

[hox]

I had a T41p that exhibited the exact same not responding problems. Clearly something is wrong with these notebooks. I restored twice from the Hard drive and the same problem happened each time. I called IBM and they sent the restore CDs and when I tried to restore from the CDs the DVD/CDRW drive failed. This was December 6th, I RMAd the notebook back to IBM and I have yet to receive a replacement. This is the first confirmation that another person has had similar problems. The machine acted like there was a compatability issue or conflict with some hardware. I found nothing in the device manager. The not responding incident happened most every time I would go to My Computer , or Control panel. It got so frustrating that I could not configure the notebook. IBM tech support was no help, the technicians I spoke to several times were not able to provide any help, in fact they seemed altogether clueless about this particular model. Since IBM has yet to send me a new notebook (Three weeks later) I am very much inclined to cancel my order and wait this whole mess out. If anyone else has had a similar problem with the T41p, now it the time to speak up. My model was the 2373-GEU.


What is particularly frustrating about the support from IBM is that they never believed that their notebook could have a defect in its original configuration, essentially they insisted that some piece of hardware must be defective. Curious that a replacement has yet to be sent to me, even though my sales rep assured me that I was on the top of the critical replacement list. I wonder if there is something seriously wrong with this model and that is why a new one has not arrived. The research triangle return center received the notebook in officially on Dec 10.

 

[Bruce6323]

Damn, I'm sorry to hear that. Because I think otherwise, the notebook is just great. I got a 3dmark03 score of 2541 with nothing optimized, which I was quite happy with. I hope I don't have to return it, and wait for a new one, because I can't really wait that long without a notebook. However, I will try those things you suggested. Unfortunately it's going to be a bit of a pain since I've installed so much software already.

Thanks,
Bruce

 

[Bruce6323]

I called IBM technical help and as expected they couldn't help at all. I tried reformatting to factory conditions, but the same problem persists. Clicking on My computer or control panel just causes the computer to hang. My model is also 2373geu. I'm going to return it and tell them to send a new and if the new one doesn't work I'm just going to get a refund. Such a shame too, cause it's such a wonderful notebook otherwise. Hmmm, maybe I'll look into dell or hp is this doesn't work out....

Bruce