• We’re currently investigating an issue related to the forum theme and styling that is impacting page layout and visual formatting. The problem has been identified, and we are actively working on a resolution. There is no impact to user data or functionality, this is strictly a front-end display issue. We’ll post an update once the fix has been deployed. Thanks for your patience while we get this sorted.

"24/7 Tech Support - 1 Year Parts and Labor - ONSITE"

I

imported_KuJaX

Platinum Member
I was doing a little bit of research and found many SMALL single employee online computer building companies that offer a 24/7 tech support and 1 year parts and labor including onsite! How do these companies do it? I have to assume that there is a national warranty company that works with small computer builders. Any idea's or links to company's that do this? Any experience with any in particular and what are their prices like?

edit: one of these websites under "WARRANTY" says they use "PCPinpoint" and seems extremely cheap. SO I was curious if any of you had any experience with any of these companies like "PCPINPOINT"
 
Maybe it's something only for those in the area? If it is then I suppose initially they could take the risk of being woken up at 3AM to fix an issue...
 
Without going into much detail how I know, here is how it is:

The smaller companies usually go through the yellow pages in various towns and call electronics shops until they find a company willing to do the on-site for $40-50 + parts. It is that simple. No certifications, no tests, etc.

If all else fails you contract with Wang or Decision One - although more often than not you can get the customer to replace his or her own parts by offering them a $30-40 GC and sending them the parts.
 
also, even Dell's, have fine print. The support contracts say they will respond is "x" period of time. So usually that means, they will acknowledge you have a problem (meaning someone is there to answer the phone) or you get a call back in "x" period of time. That doesn't mean someone has to actaully work on your problem or that it is even going to happen the same day.
 
Originally posted by: Zontor
Without going into much detail how I know, here is how it is:

The smaller companies usually go through the yellow pages in various towns and call electronics shops until they find a company willing to do the on-site for $40-50 + parts. It is that simple. No certifications, no tests, etc.

If all else fails you contract with Wang or Decision One - although more often than not you can get the customer to replace his or her own parts by offering them a $30-40 GC and sending them the parts.
Click to expand...


sorry but this isnt how it is done. And if you know a company that does it this way... they waste a lot of time and energy.
 
Originally posted by: KuJaX
Originally posted by: Zontor
Without going into much detail how I know, here is how it is:

The smaller companies usually go through the yellow pages in various towns and call electronics shops until they find a company willing to do the on-site for $40-50 + parts. It is that simple. No certifications, no tests, etc.

If all else fails you contract with Wang or Decision One - although more often than not you can get the customer to replace his or her own parts by offering them a $30-40 GC and sending them the parts.
Click to expand...


sorry but this isnt how it is done. And if you know a company that does it this way... they waste a lot of time and energy.
Click to expand...

I don't mean to argue with your blanket statement but I'm very familiar with this area - I've seen it happen again and again with several different companies both large and small (I didn't say it was the *right* way to do this):

The best way for this to happen would be for a small company to contract with a larger company to handle the support and warranty.
 
Originally posted by: Tsaico
also, even Dell's, have fine print. The support contracts say they will respond is "x" period of time. So usually that means, they will acknowledge you have a problem (meaning someone is there to answer the phone) or you get a call back in "x" period of time. That doesn't mean someone has to actaully work on your problem or that it is even going to happen the same day.
Click to expand...

All depends on which service contract you go with.

At work, if I call Dell today, they are out here tomorrow (next business day) fixing the part. Or if it's a simple part to swap they just overnight the part and I fix it myself. But if you just get the plain warranty then it could be a week or so. But it's not a Dell person that comes out, they just use local tech companies to do their repair work for them.
 
Originally posted by: FrankyJunior
Originally posted by: Tsaico
also, even Dell's, have fine print. The support contracts say they will respond is "x" period of time. So usually that means, they will acknowledge you have a problem (meaning someone is there to answer the phone) or you get a call back in "x" period of time. That doesn't mean someone has to actaully work on your problem or that it is even going to happen the same day.
Click to expand...

All depends on which service contract you go with.

At work, if I call Dell today, they are out here tomorrow (next business day) fixing the part. Or if it's a simple part to swap they just overnight the part and I fix it myself. But if you just get the plain warranty then it could be a week or so. But it's not a Dell person that comes out, they just use local tech companies to do their repair work for them.
Click to expand...

the joys of a good service contract 🙂 I had a power supply overnighted, next day needed a HD... i have about 5 monitors I have to RMA too.. never got around to it yet...

 
You must log in or register to reply here.

TRENDING THREADS

Back
Top