1and1.com's 24/7 number

jpetermann

Diamond Member
Feb 27, 2001
6,751
0
76
Hey all, I have an account with 1and1 that has gottne locked for the second time in two weeks. Not sure what the issue is, but because it is locked, I cannot get to the page that has the 24/7 toll-free support number. Would someone please get that for me and either post it here or send me a PM with it. Thanks!

PJ
 

jpetermann

Diamond Member
Feb 27, 2001
6,751
0
76
I guess that holds true for coming to OT for help as well. You have been most helpful.
 

tyler811

Diamond Member
Jan 27, 2002
5,385
0
71
Yay there are some real fvcks here. Took me a whole 2 seconds to get you the phone number. Hope you get it straightened out.

1-877-461-2631
 

DeviousTrap

Diamond Member
Jul 19, 2002
4,841
0
71
Originally posted by: pastorjay
I guess that holds true for coming to OT for help as well. You have been most helpful.

Ignore them. It's not that nobody here wants to help you, it's more like we can't.

Until I went to 1and1's site just now, I had never seen a hosting company where you had to log into the control panel to get their tech support number. In order go get it you're going to have to find a current client of theirs. You'll have a better chance at a forum like WHT where there's a larger client base to ask.

Originally posted by: tyler811
Yay there are some real fvcks here. Took me a whole 2 seconds to get you the phone number. Hope you get it straightened out.

1-877-461-2631

That's the sales department, which is closed, not the 24/7 tech line.
 

RossMAN

Grand Nagus
Feb 24, 2000
78,927
389
136
Nevermind as DeviousTrap noted, that's their sales phone number not 24/7 support.

This re-confirms that 1and1 sucks for hiding their contact phone number.

LiquidWeb.com FTW!
 

tyler811

Diamond Member
Jan 27, 2002
5,385
0
71
Originally posted by: RossMAN
Contact info found on 1and1's site:

Information by Phone
Please call 1-877-GO-1AND1 (1-877-461-2631) for information about products, features or prices. Representatives are available Monday through Friday, 8:00 am to 8:00 pm EST, excluding national holidays.

Information by E-mail
Please send your questions about products, features or prices to info@1and1.com.

Technical Support

1&1?s Technical Support team is available 24 hours a day, 7 days a week and can be reached by phone and e-mail.

From your Control Panel
Log in to the 1&1 Control Panel, select your contract and click "Help & Contact" to locate our support team Contact Form as well as the phone number for our toll-free support line.



Netviewer gives you a completely secure way to get online assistance from the 1&1 support team. With Netviewer, a 1&1 support agent can view your screen exactly as you are seeing it and can guide you through configuring your Control Panel.
More Information

Online FAQs

Use the in-depth FAQ section on our website to get additional tips. It's a great way to learn how to fine tune your website, enhance your e-mail features and more.

US Headquarters

1&1 Internet Inc.
701 Lee Road, Suite 300
Chesterbrook, PA 19087
Phone: 1-877-GO-1AND1
Fax: 610-560-1501
Website Development

1&1 Internet Inc.
Website-Management
701 Lee Road, Suite 300
Chesterbrook, PA 19087

I will save my comments about 1and1 ;)


You can always count on Rossman. :thumbsup: Ever the great guy and poster
 

DeviousTrap

Diamond Member
Jul 19, 2002
4,841
0
71
Actually, I just called and that number does work. You have to press 3 for technical support and then you'll get transferred by the "technical support" guy, to the technical support department.