Ok So I think that issue is fixed It is now showing 12g in bios and windows.
I think the graphics card is using up its dedicated 4 gigs and 5 gigs of the ram.
here is what my computer says.
System
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Manufacturer OEM
Model OEM
Total amount of system memory 12.0 GB RAM
System type 64-bit operating system
Number of processor cores 4
Storage
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Total size of hard disk(s) 2496 GB
Disk partition (C

31 GB Free (74 GB Total)
Disk partition (D

149 GB Free (279 GB Total)
Media drive (E

CD/DVD
Disk partition (F

1804 GB Free (1863 GB Total)
Media drive (H

CD/DVD
Disk partition (I

279 GB Free (279 GB Total)
Graphics
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Display adapter type NVIDIA GeForce GTX 680
Total available graphics memory 9979 MB
Dedicated graphics memory 4096 MB
Dedicated system memory 0 MB
Shared system memory 5883 MB
Display adapter driver version 9.18.13.2018
Primary monitor resolution 1920x1080
DirectX version DirectX 10
Network
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Network Adapter Realtek PCIe GBE Family Controller
Network Adapter Realtek PCIe GBE Family Controller
Notes
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The gaming graphics score is based on the primary graphics adapter. If this system has linked or multiple graphics adapters, some software applications may see additional performance benefits.
does anyone know how to fix tis