+10 points for logitech support

[fustercluck]

My G5 mouse is having lots of trouble lately so I got in touch with logitech support to see if they would replace it (under a 3 year warranty). They gave me a list of information they needed, including a copy of the original receipt. I usually keep things like that but I bought it over a year ago and couldn't find the receipt. They said that's ok and told me to send it in anyways. They also told me they were going to send me back the 2007 model G5 instead of the older model (which I have now). Coolness. Old G5 model - G5 2007 model. Newer one might be a little uglier but has more goodies, and hopefully the middle mouse button doesn't suck too bad...I think I read they fixed that with the newer revision. I only paid $35 for my G5 and that was over a year ago. The newer one retails at $70.

Just wanted to share.

 

[Spineshank]

Glad you are having good luck with them. They are giving me the run around on replacing my Harmony. Guess i have to call them again.

 

[buzzsaw13]

My old Z-640s died a year ago, and they sent me the new X-550s at the time. Sure both set of speakers weren't that great, but free upgrade is better than none

 

[Capt Caveman]

Logitech support rocks. They'll send you replacement equipment without even having to return the old one to them.

 

[BabaBooey]

Logitech did me right also,I bought a "like new" G7 and the thing was junk,I would put a full battery in and it be dead in 5 min and they sent a pair of new batteries but same thing so called back and they sent me a new G7 after I returned the defect but yea I will go back to them again.

 

[biggestmuff]

I may have to call them, too. My G5 has been having an issue with the middle mouse button. When pressed, the scroll wheels clicks a few times up or down.

 

[BlackTigers]

I absolutely love Logitech support.

About a year and a half ago, my MX510 died. Instead of sending me another one, they mailed me a brand new retail MX518. That didn't arrive after two weeks, and I called. Sent me another 518, which showed up about a week later. Few days after that, the lost MX518 arrived. Logitech told me to keep both, it was their mistake.

I've also had a G15 and G7 replaced, all timely and without me sending the original product in. Yay Logitech!

 

[fustercluck]

Originally posted by: Capt Caveman
Logitech support rocks. They'll send you replacement equipment without even having to return the old one to them.

I'm guessing they would do that for me If I sent them a copy of the receipt...I'll have another look-around and see if I can find it. I could manage to use my old MX15 (i think?) for a couple weeks until they send out my new G5 I suppose.

 

[Miramonti]

I was very happy after talking to them about my g15 keyboard, but that was over 6 weeks ago and the new one has yet to be delivered.

 

[bmacd]

Originally posted by: Capt Caveman
Logitech support rocks. They'll send you replacement equipment without even having to return the old one to them.

Yup, I also had the pleasure of dealing with Logitech support and they sent me a brand new updated replacement for mine that died.

 

[Tyrant222]

I like them as well. Im glad they have support in the US. In fact just got a harmony. works good but the backlight is not cutting off on its own. I think i will live with it. heard its a common problem.

 

[Spineshank]

Originally posted by: jjsole
I was very happy after talking to them about my g15 keyboard, but that was over 6 weeks ago and the new one has yet to be delivered.

Basically the issue im having. Its been 4 weeks no new remote. I called them up, talked to level 2 tech support. They say "my supervisor will be emailing you with confirmation in a few" never got an email. That was Tuesday.

 

[996GT2]

Sorry for bumping an old thread, but my recent experience with Logitech has been so good I thought I'd share it.

I called them when the rubber on my MX518 started peeling and they sent out a new one, no questions asked. I was initially hesitant about calling since I was in my college dorm and didn't have the original box or receipts, but the guy on the phone just told me to not worry about it and to check my mailbox in about a week for a new one. I didn't even have to send my old one back!

The new one came in 2 days ahead of schedule via DHL ground; it was brand new in retail box, and was even slightly updated from the 1800 DPI version I had (bigger teflon feet on the bottom).

I'd definitely buy another mouse from them simply based on their great customer support.

 

[rudeguy]

Not to hijack...but I have a question.

I lost the dongle to my MX Revolution mouse. I checked their site to see about ordering one and I had to know what year my mouse was made in. Anyone have any idea how to find that out?