10% + $100 off/$400 from Dell H & HO...

[sanna]

I recently purchase a Sony LCD and a surge protector from Dell's Home & Home Office section with the 10% coupon PLUS $100 off $400 coupon. OK, I know the offer says I can't combine coupons, but for their mistake, I did. So the total comes out to be $628.02. I was such a happy camper.

Few minutes after the order, I got the confirmation email and realized I am being charged $705.41. I know this is still a good deal, but I just don't think this is right because their website clearly said the total amount for the purchase will be $628.02. I shouldn't be the one responsible for THEIR mistake. (They should hire a better website tester anyway, no offense.)

Anyway, what do you guys think? Would I stand a chance of getting my $70 bucks? (Of course, that is if they decide to response to my email at all. I have tried calling the phone number they listed in the confirmation email but no one is ever there to answer the phone. Two emails in three days have no response either.)

> YOUR ORDER INCLUDES THE FOLLOWING ITEM(S):
>
> Shopping cart includes 2 unique item(s)
> Total Price: $808.90
> Total Discounts : ($180.88)
> Adjusted Total: $628.02

 

[foggy]

Isn't there a clause at the bottom of some screen or another page just before you click the "submit" button when purchasing that absolves all blame from Dell in the event of a pricing error?

Basically, I don't think you'd get far, since they already have pricing errors covered, and by you clicking you actually agree to those terms and conditions.

But having said that, who knows? If you can beg to the CSR and say that you are a poor student who can't afford the additional 70 bucks or so, maybe a manager can pull some strings.

Otherwise, I suspect it'll be an apology, and a "if you don't like it, we can give you a full refund" attitude...

 

[woodie1]

According to your post they are meeting the terms as outlined on their site. Why not accept them.