0x7B error (?) -- help needed

[nitroxidus]

aight this my first time here but a friend highly reccommended this forum and sent me here with my problem, so hoping you guys can help point me in the right direction.

aight first, i have an hp 763n desktop computer. about a week or so ago, i was jus surfin tha net, listening to some tunes, and got this message...

A problem has been detected and Windows has been shut down to prevent damage to your computer.

If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:

Check for viruses on your computer. Remove any newly installed hard drives or hard drive controllers. Check your hard drive to make sure it is properly configured and terminated. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.

Technical information:

*** STOP: 0x0000007B (0xF9E62640, 0xC0000034, 0x00000000, 0x00000000)

i managed to find this to help resolve the problem...

http://support.microsoft.com/default.aspx?scid=kb;en-us;811408

but its still no good for me. the first step for that link is to boot up from the cd rom drive with the windows xp cd, but mine came partitioned on my hard drive and didnt come with any discs. i tried booting up and holding r anyways and nothing happens. if i hold f10 for system recovery nothing happens, same thing with trying to get into my bios or start in safe mode.

i hijacked my brothers comp for the time being, and put his hard drive in my computer and took mine out jus to see if i could boot up and i still recieved the same error.

also about a week or so before i ran into this prob i had just replaced an older cd rom with a new cd burner. it didn't come with the roxio software like that link has but did come with nero. i never had this prob before that, dunno if that info will help any tho.

if anyone could help me out with what to do here it would be much appreciated, if more info is needed jus post.

thx =)

 

[dclive]

Originally posted by: nitroxidus
aight this my first time here but a friend highly reccommended this forum and sent me here with my problem, so hoping you guys can help point me in the right direction.

aight first, i have an hp 763n desktop computer. about a week or so ago, i was jus surfin tha net, listening to some tunes, and got this message...

A problem has been detected and Windows has been shut down to prevent damage to your computer.

If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:

Check for viruses on your computer. Remove any newly installed hard drives or hard drive controllers. Check your hard drive to make sure it is properly configured and terminated. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.

Technical information:

*** STOP: 0x0000007B (0xF9E62640, 0xC0000034, 0x00000000, 0x00000000)

i managed to find this to help resolve the problem...

http://support.microsoft.com/default.aspx?scid=kb;en-us;811408

but its still no good for me. the first step for that link is to boot up from the cd rom drive with the windows xp cd, but mine came partitioned on my hard drive and didnt come with any discs. i tried booting up and holding r anyways and nothing happens. if i hold f10 for system recovery nothing happens, same thing with trying to get into my bios or start in safe mode.

i hijacked my brothers comp for the time being, and put his hard drive in my computer and took mine out jus to see if i could boot up and i still recieved the same error.

also about a week or so before i ran into this prob i had just replaced an older cd rom with a new cd burner. it didn't come with the roxio software like that link has but did come with nero. i never had this prob before that, dunno if that info will help any tho.

if anyone could help me out with what to do here it would be much appreciated, if more info is needed jus post.

thx =)

I'll assume you've been booting successfully with the new hardware and software for the past week, so I'll guess that's not the issue.

You need to find an XP CDROM that's bootable and isn't just a restore CD from a vendor. Use that to boot the machine and run chkdsk against your hard drive.

If you can't do that, pop out your HDD, put it in your other computer as a secondary/slave driver, and then in the other computer's XP, run CHKDSK on your drive. Use the "fix all disk errors" option.

Once that's done, move the drive back to your PC and try booting again and let us know what happens.

Stop 7Bs come from disk errors or different disk controllers. I suspect your harddrive may have an issue with the former, and your HDD from the other computer wouldn't boot in your PC due to the latter.

 

[nitroxidus]

alright i got my hd set up as the slave on my bro's computer now, it didnt want to boot up right at first but it started working after a couple tries (my bro's comp is pretty old, celeron 533).

i ran the chkdsk on my hd, now what command does the 'fix all disk errors' option? i typed help at command prompt but didnt see a command for that.

 

[dclive]

CHKDSK /F. So for D, you'd type chkdsk d: /f.

Any command followed by "/?" will give you information on how to use that command.

You can also go to the drive's properties (via the GUI) and check it there, too. There's a little checkbox for 'fix all errors' there too.

 

[nitroxidus]

aight yeh i found that checkbox and jus restarted and ran it, fixing to move my hd back over and see what happens, back in a few..

 

[nitroxidus]

aight moved my hd back over to my comp and it still wont boot up or anything

 

[dclive]

Originally posted by: nitroxidus
aight moved my hd back over to my comp and it still wont boot up or anything

Are you certain you did a repair on your bad drive? If so, what did it say - did it find any errors?

Can you boot in safe mode?

 

[nitroxidus]

yeh i did a repair on the messed up drive, but i only did it on the partition thats had windows installed, didnt think it'd be necassary on the other partitions.

and i cant boot into safe mode or go into my bios or anything

 

[dclive]

If you can't go into your BIOS, there's a hardware problem, not a software problem. That's different from the STOP 7B errors (Windows errors) you originally were getting.

 

[nitroxidus]

well i managed to get a windows xp disc and formatted the whole partition with windows and did a clean install and everything ran perfect last night.

then i got on this morning and got the same error msg all over again, think it may be a problem with my memory?

 

[dclive]

Originally posted by: nitroxidus
well i managed to get a windows xp disc and formatted the whole partition with windows and did a clean install and everything ran perfect last night.

then i got on this morning and got the same error msg all over again, think it may be a problem with my memory?

Stop 7B is typically a disk-related issue.

Can you get into your BIOS or no?

 

[nitroxidus]

yeh i can get into my bios now
did another format and reinstall and things seem to be working fine atm, any idea what caused this prob?

thx for ur help btw

 

[dclive]

Originally posted by: nitroxidus
yeh i can get into my bios now
did another format and reinstall and things seem to be working fine atm, any idea what caused this prob?

thx for ur help btw

While it's up, run MPSReports on it and send me the resulting machinename.cab file. (See my .sig for MPS Reports location.) I'd like to see if you have disk issues in the eventlogs.

 

[nitroxidus]

alright i got the cab file, where should i send to?

 

[dclive]

See my .sig.

 

[nitroxidus]

sent

 

[dclive]

No issues seen.

Are you directly on the public internet? I didn't see a private-router style IP address.

You might install recovery console now - just go to your DVD or CD's i386 directory and run "winnt32 /cmdcons" from within XP.