Search results

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    IE8 is shutting down after a fresh install

    OK. Here's the deal. IE was shutting down on this system pretty often, but there were also a bunch of trojans on it. So I formatted the c drive, reinstalled xp pro, office pro, avira, ad-aware, spybot, and, spywareblaster. I left the D partition alone, where the user's docs are located...
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    Can u fix a computer that is getting a blue screen periodically w/o knowing the code?

    A client of mine has gotten a blue screen two times in the past month (Dell desktop). He said with no warning, the screen goes black, and then comes up with the blue screen. He noticed that it said "ready to dump memory," but he didn't get the rest of what it said. He panicked and shut off the...
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    Problem with Avira AntiVir Rescue CD - Get "Finished Scanning" message immediately

    I just downloaded the file to create the Avira AntiVir Rescue CD from Avira's website and made a rescue CD with it. I then booted up from that CD and ran a scan. Immediately after running the scan it said, "Finished Scanning" and had no log file. I tried both the "Scan all files" and "Smart...
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    Problems with audio and video on a Dell Inspiron 7500 laptop

    This system is quite old. So I am just refurbishing it and selling it at cost to someone who needs it. Here are the specs: Win2k Pro SP4 Dell Inspiron 7500 512MB RAM (maxed out; 2 X 256) 433Mhz CPU DirectX 7.0 (4.07.00.0700) [Not sure if this video card is compatible with 9.0c] Video...
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    Problems with TR/Crypt.XPACK.Gen; quarantined it but now Run DLL errors

    This system had the TR/Crypt.XPACK.Gen Trojan on it. AntiVir kept on popping up with the threat constantly. I kept on hitting "Quarantine." Finally Antivir stopped coming up with it, but then I started getting a Run DLL error. It was asking for "dwdki32.dll". It says that it could not find the...
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    Popped in additional RAM chip; Now getting error

    I decided to add more RAM to it, as you were right. It can't even survive on 192MB with what is out today. So, I took a 256MB module from an IMB laptop (an older one) and popped it in and this is what I got: "The amount of system memory has been changed, or the suspend-to-disk file is...
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    Is this a RAM issue, video card, video drivers...?

    It's a Dell Dimension 2400, and it's behaving very oddly. I reformatted the hard drive, installed XP Pro from a Dell CD that did not come with that computer (he didn't have his CD on him, so I borrowed it from his colleague since he was losing money with no computer; I assume it's just the OS...
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    Did my laptop just die?

    I have a Toshiba Satellite 1405-S171. It has always been reliable for me. Tonight, I turned it on, and then as it was booting up, I plugged in the A/C adapter into the jack on the computer while it was plugged into a UPS battery backup, like I have done many times before without issue (minus...
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    Word 2003 not printing verticle lines

    I am working with this document that has two thin verticle lines on the left side of the page, and line numbers (numbers to the left of the line for each line in the doc) to the left of the lines that go down the page (it's a law doc). For some reason, when I print this doc with one computer...
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    All data from external hard drive got deleted!

    A client of mine lost all of her data on her external hard drive. It happened while she was away from the computer, and as far as I know, no one else touched her computer. I asked her if her computer were acting abnormally, like she had a virus or something, and she said, "No. It's acting...
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    "Internet Explorer has encountered a problem and needs to close"

    Having issues with this system. Whenever I click on the X to close an IE window, this error message comes up: Internet Explorer has encountered a problem and needs to close. We are sorry for any inconvenience. If you were in the middle of something, the info you were working on might be...
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    Firefox keeps crashing; the screen was also going black, but fixed that

    Not sure what the deal is, but Firefox keeps crashing on this system. It was also giving BSOD errors, and the screen was going black at times. I looked up the code on the BSOD error, and it said it was a bad video driver. So, I attempted to update it, but there was no update. However...
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    Can print a test page, but can't print from any application; fresh system

    I just formatted the hard drive and installed the OS. Downloaded the printer driver from Canon's website and installed it. I'm able to print a test page and align the printer heads, but when I try to print from any application, it comes back with this message: "An error occurred during this...
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    Applications shut down, computer shuts off, & other weird things

    This system, for whatever reason, is having some weird issues. 1. Applications keep shutting down 2. The computer randomly shuts off 3. Computer screen will go black, and the cursor will turn into a larger cursor like the cursor looks like when it is in safe mode, and I won't even be...
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    DVD CD/RW is recognized but can't read any media

    This system is a Toshiba Satellite A75 S211. It had some viruses and spyware on it, which I got rid of. It also had two burning software programs on there. I got rid of one and left the other. The DVD CD/RW drive on this is recognized by Windows, but will not read anything you put in it...
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    BSOD even in safe mode

    An app was installed, and right after, a BSOD came up with the following error message: ------------------------------ A problem has been detected and windows has been shut down to prevent damage to your computer. If this is the first time you've seen this Stop error screen, restart...
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    Can't get rid of this virus. Suggestions?

    I've scanned this system three times with AVAST, and each time it has found some threats that it was able to get rid of (boot-time scan). However, when it boots up, it keeps on coming up with the following virus: avast!: The process cannot access the file because it is being used by another...
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    How do I disable the memory test that my BIOS does every bootup

    I have an ABIT NF7-S v2.0 mobo, and every time the pc boots up, it scans the memory over and over. I always have to hit esc to cancel it. I've looked in the BIOS and googled the issue, but could not find a solution. Suggestions? TIA
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    Problems with MS Outlook and MS Exchange on a VPN

    I'm working on a system right now that is acting weird. The way the system works is first you log onto the VPN, then you open Outlook. Sometimes Outlook works and mail can be created and sent, but sometimes, although mail can still be received, it can't be sent, nor can any text be typed...
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    Just did a fresh install of Windows XP Home; system freezes seconds after full bootup

    This system had a pretty bad virus (would not even fully boot into Windows). So to save time, I formatted the drive and installed Windows XP Home. After it finished installing, when it first booted up fully, after 10 seconds, it froze. Could not move the cursor or anything. Tried rebooting...
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    Attempted to copy data onto External; Says not enough space where there is plenty

    I'm attempting to get some data off of this older system. It's a Win2k machine. I have tried two separate external hard drives, which I know work, and both times, when I try to copy 20GB of photos, after it starts copying for a while, it says it failed because there is not enough disk space...
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    Kaspersky is saying legit files and programs are "very dangerous" threats??

    I just installed Kaspersky Internet Security 2009 trial to check it out and compare it to Avast. I did a scan on my computer and supposedly it found a lot of threats, but when I look at the logs, they are all legitimate files or programs (see attachments). What's the deal? What do you suggest...
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    Ran CCleaner; Now getting DAO.msi error

    I ran CCleaner on a system, and now it's saying it can't load the DAO app because it's missing DAO.msi. I did a search and it seems to be an ATI issue. I found three possible solutions: ------------------------ Option 1 1. Look for DAO.exe (you may have to change the setting in...
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    Keeps restarting and then eventually boots up, but can't click on anything

    I have a possbile client who has a system that I have not seen yet, but he says that keeps on restarting, and eventually, after restarting a few times, boots up into Windows. He gets to the desktop, but can't really click on anything. My first thought is a virus and maybe spyware, but most...
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    Can not enable Automatic Updates: Error 1058

    This system had a lot of spyware and viruses, which have been cleaned. But the automatic updates have been disabled by one of the viruses, and I can not enable them. I even went into Services, but I got Error 1058. I tried this fix, but it says automatic updates are enabled for this...
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    Computer keeps on restarting and giving errors even when installing XP

    This system keeps restarting and giving errors. Even when I was installing XP from the CD, it was installing for a while, but then restarted when there was 19 minutes left. It then tried to resume setup, but then it kept restarting. Here is the error that it was giving when I tried to boot...
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    How do I boot from CD or access the bios on a Sony Vaio VGN-FE790G?

    When I boot up, the only option it gives me is F12 for a network boot. I've tried F8, but to no avail. Should I try F10? I just want to boot from CD. If I can't get to the boot menu, then how do I access the bios to change the boot order? Thanks.
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    Computer freezes every so often, but cursor still moves

    Some random things have been happening to my computer. It has been freezing occasionally, but just the task bar. I can still move the cursor. And one time, it froze on the Windows XP splash screen when it was booting up. Since I had already run SpinRite (the maintenance function), and it...
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    Experiencing long delay receiving gmail email via Outlook Express

    For some reason, I am experiencing a very long delay receiving gmail in Outlook Express. I double-checked all of the settings, and pop access is enabled in gmail. After trying for a while, and I went in and changed the setting to receive "all email" (vs. email from this point on), and of...
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    Need to set up a strong wireless network between two buildings

    I have a client who wants to network the 2 new computers that he will be purchasing for an office across the street from his current office with the 4 computers in his current office. There are three possibilities that I thought of on how to do this: 1. Set up a wireless network 2. Set...
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    Spybot does not immunize pc from all threats

    Running Windows 2000 SP4 I scanned and removed threats with the following programs: Ad-aware 2007 Spybot AVAST After that, Internet Explorer would still not open. So, I ran hijackthis and got rid of AOL's BHO. Then IE was able to launch. Cool. I then did a Windows Update, and it...
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    Is there a quick way to do this in Excel?

    There are about 200 excel pages that list products. There is a blank row in between each of them that needs to be removed, and at the end of each product listing, there is a code that also needs to be removed. What's the quickest way to do this? Also, since there will be so much more space...
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    What equipment do you suggest for a wireless network for 7000 sq ft house?

    What equipment would you suggest for setting up a wireless network in a 7000 sq ft house with 3 stories? It should be all one network. It already has been wired for ethernet, but they also want it to be wireless.
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    What video card would be best for this setup?

    I have a client who has a custom built system. The CPU is in a desktop (not a tower), but it has a motherboard that is made for a tower. So, he needs a video card whose height can not exceed 2.75". He said he needs a "low profile" card. The reason why he needs it is that it is hooked up to...
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    How do I change the IP of an HP LaserJet 4100DTN?

    I want to install this HP LaserJet 4100DTN so it can be printed by any computer on the network. It's IP, however, is in a different range than that of the other computers. Computers: 192.168.1.X Printer: 192.168.0.X So, when I try to install it as a network printer, it can not be seen...
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    Just scanned and removed 400 threats with AVAST

    I just scanned for viruses and removed over 400 threats. Now no internet connection, even though the network drivers are still installed. What can I do to get internet connection back?
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    What is the best way to extend the range of a 2Wire modem/wireless router from SBC?

    A client of mine has a very large house and wants to extend the range of his wireless signal. He is able to get signal everywhere except the kitchen. Which range extender or access point is the best one to pair up with 2Wire's modem/wireless router? If there is not a reliable one, then I...
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    Networking XP and Vista OK? Even XP Home?

    Have a client that has about 5 computers, some XP and some Vista. Which firewall would you suggest and do XP and Vista network well together? What if some of them are XP home?
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    Can't view pics in Windows Explorer in Windows 2000 SP4

    For some reason, a client of mine can no longer view thumbnails of pictures in Windows Explorer. I associated a pic extensions with IE, but to no avail. One site said that they needed to be associated with MS Paint, but it didn't work. Also tried associating them with Imaging Preview, but...
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    Computer shuts off when booting up

    I client who has the following issue: I would have thought it was the PSU, but they already tried replacing that. Hopefully the replacement was a known working psu. Not sure what they tried another HD if it was a blank one that they tried to format and install the OS onto, or if they just...