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  1. HelenOster

    Best way to ship camera equip safely to Adorama?

    Oh my goodness...how did I not see that?? ::(
  2. HelenOster

    Best way to ship camera equip safely to Adorama?

    Can I also suggest that you take a couple of pictures of the items as they are packed? And photograph the sealing of the box - and take a note of the weight? While shipping damage (or items going missing during transit) is rare, it is always better to be safe than sorry.
  3. HelenOster

    BH Photo's warehouse conditions worse than Amazon's?

    If you ever have any queries or concerns in relation to a purchase from Adorama Camera, you are most welcome to email me directly: Helen@adorama.com
  4. HelenOster

    BH Photo's warehouse conditions worse than Amazon's?

    Completely inappropriate posting.
  5. HelenOster

    So my D5100 was stolen

    Good to read your feedback, thank you! So sorry to see this; I don't know how useful it has been found to be, but in 2008 Adorama reported on a site called http://www.camerafound.com that posted photos from found cameras and media cards in the hopes that the owners would reclaim them...
  6. HelenOster

    Nikon Refurb @ Adorama

    Aaawww; thanks so much! I'm always only an email away for advice and after-sales support! Helen@adorama.com
  7. HelenOster

    Nikon Refurb @ Adorama

    All refurbished Nikon units sold by Adorama Camera come with a 90-day return-to-Nikon warranty - which includes a 30-day returns period - and have been factory refurbished by the manufacturer. They will have been checked over by the manufacturer by hand, inspected very thoroughly, diagnosed...
  8. HelenOster

    Bad Experience with Adorama

    See post #8 above. It would be helpful if the mods could change the title of this thread as it gives a poor impression of Adorama, when in fact we did nothing wrong!
  9. HelenOster

    Bad Experience with Adorama

    A quick follow-up; I was able to pull the following information from our system: order placed 11/15/11 11:17 pm entered system 11/16/11 back order email sent 11/16/11 07:18 am I can only assume that it went into the OP's spam or trash When the OP placed his order the item WAS in fact in...
  10. HelenOster

    Bad Experience with Adorama

    Thank you so much for your understanding, however, I am concerned that it sounds as though your order confirmation didn't indicate that your unit was back-ordered - which it certainly should have done. If you would like to forward the order confirmation to me: Helen@adorama.com I will check it...
  11. HelenOster

    Bad Experience with Adorama

    I was extremely concerned to read your posting and firstly would like to offer a sincere apology. We only ever make a charge once a customer's order has actually been shipped, so I'm unsure why you believe you have been charged if we haven't yet sent the item out to you. I've also left a...
  12. HelenOster

    Photo Printing? I've got questions, you've got answers.

    Thanks so much for your great feedback, which I've passed over to the lab; I know that the AdoramaPix team will be really pleased! BTW if you ever need advice or after-sales support with any order from Adorama, I'm only ever an email away: Helen@adorama.com Helen Oster Adorama Camera Customer...
  13. HelenOster

    Shopping in NYC

    Thanks! I've let the head of the used department know, and I'm sure he'll be delighted to hear that we are keeping our prices competitive. BTW if you ever need advice or after-sales support with an order from Adorama Camera, please don't ever hesitate to email me directly: HelenO@adorama.com
  14. HelenOster

    Reputable Online Camera Retailers

    GR8! Thanks so much for the f/back
  15. HelenOster

    Reputable Online Camera Retailers

    Delighted to hear it! BTW I'm only an email away if you ever need advice or after-sales support with any order from Adorama HelenO@adorama.com Helen Oster Adorama Camera Customer Service Ambassador
  16. HelenOster

    Finally got to visit the B&H Superstore in NYC

    Thanks for the recommendation for the Adorama used department; BTW if you ever need after-sales support or advice with an order from Adorama Camera, please don't hesitate to drop me an email. Helen Oster Adorama Camera Customer Service Ambassador HelenO@adorama.com http://helenoster.blogspot.com
  17. HelenOster

    would you buy a refurbished DSLR?

    Check my post, 5.4.10!! Helen Oster Adorama Camera Customer Service Ambassador
  18. HelenOster

    would you buy a refurbished DSLR?

    Unfortunately, that means we don't have any in stock at present. Refurbished inventory isn't like new inventory - we can't order it in. We have to wait until the manufacturers contact us when they have a batch to sell. Helen Oster Adorama Camera Customer Service Ambassador...
  19. HelenOster

    would you buy a refurbished DSLR?

    ^ I love when board members ask questions that I can help with!!
  20. HelenOster

    would you buy a refurbished DSLR?

    All refurbished units sold by Adorama Camera are factory refurbished by the manufacturer; I appreciate that you are enquiring about Nikon, however as an example, Canon cameras are refurbed at their manufacturing plant in Newport News, VA.; they can have simply been pulled from the production...
  21. HelenOster

    11% Cashback at Adorama

    I think I may hold the record for forum membership - it must be closing up to about 500 - if you include all the photo blogs that I follow, as well! If previous Canon releases are any guide, we believe that we could hope to expect another delivery within the next two weeks. However, I'm...
  22. HelenOster

    11% Cashback at Adorama

    We have been getting a regular shipment of these every month. With high demand items, frequent delivery and dispatch times mean that items can come in one door, be packaged, and out of another within a couple of hours. Unless the items actually hit the shelves, our computer system generates an...
  23. HelenOster

    11% Cashback at Adorama

    I suggest you contact Bing customer service directly - they should be able to resolve it very quickly for you. Sincerely Helen Oster Adorama Camera Customer Service Ambassador helen.oster@adoramacamera.com www.adorama.com
  24. HelenOster

    Ok I can't decide

    Thanks for the recommendation for Adorama Camera, which is very much appreciated. I apologize for having come late to this thread, but wanted to make everyone aware of reselleratings.com. It is probably the most accurate guide to assessing the reliability of a company - or not! I wouldn't...
  25. HelenOster

    Best place to buy Panasonic LX3 other than Amazon?

    Thanks for the recommendation for Adorama Camera - very much appreciated!
  26. HelenOster

    Help me pick between two DSLRs

    Just wanted to thank you for purchasing from Adorama Camera, and for recommending our refurbished items to other users of this forum. However, if you have any concerns or queries regarding ordering from Adorama - or AdoramaPix - in the future, please don't hesitate to contact me directly...
  27. HelenOster

    Help choosing a camera please?

    I do appreciate your concerns, and would like to reassure you that all Refurbished products come with a 90 day return-to-Adorama warranty; 14 days from date of receipt for a full refund, and the balance for Repair or Replacement. They have all been restored to the exact manufacturer...