Recent content by taug6

Perhaps you are not aware about the ASUS RMA process. In the ASUS RMA process, you have to provide information about your Motherboard model, serial number, diagnosed fault, process for diagnosing the fault and some other information. Then a few days later, after the ASUS people go through the...

Lordhumungus, thanks, its been about three years since the motherboard was bought (back then I was in UK) with a credit card from UK :( I do not even have this credit card anymore :) Thanks for the suggestion, but I have already bought another motherboard (obviously not from ASUS for all the...

VirtualLarry, as I said before, there was no mention of refusing the warranty on the grounds that you indicate. You are refering mainly to components (cpu/memory, maybe gpu etc ) failure/damage from overclocking. That is right and reasonable ! ALthough again, you are talking about motherboard...

:) I think you got it all wrong, let me explain the reasons why: First of all, ASUS did not refuse to repair my board on the grounds of overclocking. So what you mention is not so related. Second, Those products are advertised for overclocking enthusiasts and ARE DESIGNED FOR OVERCLOCKING...

That could be another approach but I am building far too many PCs, usually with high end ASUS motherboards not to consider the RMA process. Now that I know how ASUS treats its customers, I will make sure that I will never have to deal with them again.

Thanks, I tried to escalate this within ASUS, but obviously their whole process is tuned to cut their costs regardless if with their careless departments cause extra costs to their customers. Probably they cant care less about their customers (even the loyal ones like me) if they can save a few...

VirtualLarry, thanks for your reply. Relative to your comments for overclocking, these motherboards are motherboards designed for overclocking,m and I agree with your comments of extra stress to some components like cpu, ram but it was the motherboard that failed. I had established that...

Thank you for your understanding, you are absolutely right. Had those guys told me from the very beginning that my mobo was not covered under ASUS US warranty I would have bought another ASUS ROG mobo in the same day. But now, that they added "insult to injury" ... I am going to stay away from...

Usand thanks, My problem is not the policies of ASUS US here, that is understandable. My problem is that I was assigned with an RMA number for a warranty return based on my serial number, model number, description of the problem and debugging process that I had to go through a couple of times...

I thought I should share this little adventure of mine with ASUS here. I consider myself a loyal ASUS customer since for the last 5 years I must have built close to 10 high-end PCs using ASUS motherboards (most of them ROG) mainly for processing intensive applications (with moderate/high...