Well, first off, what format is/are the DVD(s) you're trying to play? Some have a fixed letterbox format (which sucks), others are anamorphic (best), and what you see on the screen will depend on the encoding. Try several different formats and see what happens.
Most movies will still be letterboxed slightly. Widescreen films usually come in at 1.85:1 or 2.35:1, whereas your laptop screen does 1.6:1, so none will be perfect. BUT, you're seeing a much better rendition than if you had a standard 1.33:1 screen ratio.
I'm still questioning the whole BriteView addon. It seems uncomfortably reflective. Someone at work recently purchased a v2000 with BriteView, and the overhead flourescents cast a horrible glare, making the screen difficult to read (the opposite of the intention).
So my question is does...
The squeeky wheel gets the grease.
You're letting *them* dictate the support procedure. You *know* the problem is the CMOS battery, so *tell* them that you're going to send it in for repair *at their expense*, and if they give you guff about it ask to speak to a manager.
Trust me, these...
Just FYI, the 60GB 5400rpm harddrive option is no longer available as of today (on both dv1000 and v2000). If you want a faster 5400rpm drive, your only option is the 80gb, which is a whopping $125 upgrade
:(
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