The saga continues..... So after 1 1/2 hours on the phone with India last night I was really no better off then when I started. I filled out the transfer form but could not schedule to get the machine fixed until the "system updated". I called tonight and spoke with someone else after getting...
If I wasn't searching for a system for a friend this would be too hysterical. I'm watching the 4700 drop this past hour and it's going along, about 10 systems in the list. A sub 300$ system comes up and all 10 systems disappear on the next refresh.
Talk about poor proxy scripts.
It's happened on both of my refurbs. Both times the chat support refused to talk to me because the service tag information didn't match. The first time the person actually accused me of lying to him and insisting that I called 6 times 3 weeks before I got the system. When I told him it was a...
ok, Customer Care ...... Didn't. I'm now on hold with Tech Support. Customer care did walk me through filling out a change of Ownership form so that Tech support would even talk with me. Don't get me wrong, I saved a good bit of money buying from the outlet but this really sucks.
How long...
Is it just my bad luck or what ?.
I've ordered 2 systems from the Outlet in the past month. Both for my use and not resale. Both refurbs. The first arrived with a broken case. I called Dell and they sent out a replacement.
The second system showed up today. It was taking 8+ minutes to...
OK, sombody with an open 8400 help me out here. On the back of the case there is a trim strip that runs around silver metal. Does it go all the way around or not ?. This is the second system I got where the part that would be on the lock side is missing. There are small holes like it would...
I always just go here:
http://www1.us.dell.com/content/product...ry.aspx/Desktops?c=us&cs=22&l=en&s=dfh
and then click on 8400's, then click Price 3 times to get the refresh filter to work.
But then again I'm just played with the script long enough to get me a new pc and then stopped. The...
OK, My replacement isn't showing up in my account. For those of you that saw your replacement in your account, about how many days did it take before the info was there ?.
It's kind of funny, like I said earlier, I spent 20 min with the online chat person Sat night. His name was super long but "I could call him Jay". When went through this long thing about what was the problem,etc. Then he asked when I got the system. I told him last week, on the 6th.
He...
You know, had they offered that this morning I probably would have taken them up on it (and honestly I didn't think of it either till you just suggested it) but when I called the morning to talk about it the first response was "well sir, I will get an approval and send you out a new "tower"...
I called Dell about my broken 8400 this morning. After a 20 min hold I spoke with a Customer Care rep. He gave me a case number and said that they will be sending out a replacement computer and I should see it in 7-10 days.
As a curosity, where can I go look at the new system before it gets...
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