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Old 08-26-2009, 08:47 AM   #1
Psyber
Senior Member
 
Join Date: Oct 1999
Posts: 677
Default Computer crashes during "Google Update"

  1. Overview of the problem
    My computer crashes, usually when I have firefox open. Upon investigation, of Event Viewer I found that the crashes happen when "Google Update" is run. I don't know what "google update" is. I don't remember installing it.

  2. Full description of the problem and symptoms
    Crashes seem to always happen when I'm using firefox and in the middle of accessing a page. Here is the information in the error that causes the crash:
    Event Type: Error
    Event Source: Google Update
    Event Category: None
    Event I 20
    Date: 8/26/2009
    Time: 3:29:25 AM
    User: NT AUTHORITY\SYSTEM
    Computer: JANUARY
    Description:
    The description for Event ID ( 20 ) in Source ( Google Update ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Network Request Error.
    Error: 0x80072efd. Http status code: 0.
    Url=https://tools.google.com/service/update2
    Trying config: source=FireFox, direct connection.
    trying CUP:WinHTTP.
    Send request returned 0x80072efd. Http status code 0.
    trying WinHTTP.
    Send request returned 0x80072efd. Http status code 0.
    trying CUP:iexplore.
    Send request returned 0x80004005. Http status code 0.
    Trying config: source=auto, wpad=1, script=.
    trying CUP:WinHTTP.
    Send request returned 0x80072efd. Http status code 0.
    trying WinHTTP.
    Send request returned 0x80072efd. Http status code 0.
    trying CUP:iexplore.
    Send request returned 0x80004005. Http status code 0.
    Trying config: source=FireFox, direct connection.
    trying CUP:WinHTTP.
    Send request returned 0x80072efd. Http status code 0.
    trying WinHTTP.
    Send request returned 0x80072efd. Http status code 0.
    trying CUP:iexplore.
    Send request returned 0x80004005. Http status code 0.
    Trying config: source=auto, wpad=1, script=.
    trying CUP:WinHTTP.
    Send request returned 0.




  3. Did it work normally at one time, or has the problem always existed?
    I have no idea what caused this, I've updated firefox several times, but I think it did crash even before I updated firefox.


  4. Is the problem consistent and repeatable, or entirely random, or semi-random?
    The problem is fairly random, but it seems that firefox is open when the crash occurs

  5. I already tried these steps:
    I looked at Event Viewer and looked for what Google Update was. Could not find information.


  6. My software:
    • Operating System and service-pack level - Windows XP Professional Edition with SP3
    • Antivirus - Clam Free Antivirus
    • Firewall -Agitum Outpost Firewall
    • Browser - Firefox 3.5.2


  7. My hardware
    • Dell SC 420




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Old 08-26-2009, 10:45 AM   #2
Atheus
Diamond Member
 
Join Date: Jun 2005
Location: London
Posts: 7,311
Default Computer crashes during "Google Update"

"Google Update" is the unified update program for Chrome, the google browser toolbar, google Earth, etc. Try uninstalling the toolbar if it is active in Firefox, or updating Chrome, Earth, etc, if you have them.
Atheus is offline   Reply With Quote
Old 08-26-2009, 11:53 AM   #3
Psyber
Senior Member
 
Join Date: Oct 1999
Posts: 677
Default Computer crashes during "Google Update"

Ahhh... I didn't even know I had Google chrome installed. I just uninstalled it since I don't use it. Hopefully this will stop the crashes.
Psyber is offline   Reply With Quote
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