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Old 02-27-2013, 07:52 AM   #1
Ichinisan
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Default Google Chrome: Flash broken after recent update. Also, Chrome won't update. :(

At work, my workstation has Windows XP. The computer is part of my employer's domain and the user profile is stored in a network location. Multiple times in the past, this has caused problems with Google Chrome updates. On a few occasions, Chrome has updated automatically and broken itself in such a way that I could not open or update it. I've found other cases of people with similar problems and they also seemed to have WinXP on an employer's domain and a non-standard location for the user profile.

After a recent update, Google Chrome still works, but Flash does not. When I check "About Google Chrome," Chrome says it's trying to update, but never gets past "0%" and eventually shows an error message.

Quote:
Originally Posted by Chrome
Update failed (error: 7)An error occurred while checking for updates: Installation failed due to unspecified error. If Google Chrome is currently running, please close it and try again.
Currently Version 25.0.1364.97 m

Is anyone else having similar issues?
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Old 02-27-2013, 08:46 AM   #2
Ichinisan
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I had two windows open with different Chrome user profiles and several tabs in each. I closed one of them and then checked About Google Chrome again. This time, the error message was different:
Quote:
Originally Posted by Chrome
Update failed (error: 7)An error occurred while checking for updates: The installer failed to uncompress archive. Please download Google Chrome again.
In C:\Documents and Settings\myuser\Local Settings\, I found a folder called "Application DataGoogle" (as if some installer left out a slash when trying to reference Application Data\Google). It was empty. I deleted it.

I uninstalled the Chrome Frame IE plugin because I was getting crazy error messages every time I was on any Google page, even when I used iexplore -extoff and it was impossible to research the issue with Google from Internet Explorer.

I closed Chrome completely and downloaded/ran the latest Chrome installer. Chrome is finally updated, but Flash still does not work.

Argh!
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Old 02-27-2013, 09:48 AM   #3
LongTimePCUser
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I have that release of Chrome?
How do I check if Flash is working?

I recently started having problems with www.ancestry.com. They say that they recommend IE but Chrome had always worked for me. Ancestry says that they need the latest version of Flash. Ancestry started having problems for me about a week ago.

update:
This looks like a way to check.
Flash ---- http://www.adobe.com/software/flash/about/

and it seems to work for me in Chrome.

Last edited by LongTimePCUser; 02-27-2013 at 09:56 AM.
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Old 02-27-2013, 10:11 AM   #4
xgsound
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Here is a link with hints. I have win XP SP3 and the procedure worked for me, but I am not on a domain. http://support.google.com/chrome/bin...&answer=108086 Note that it says enter chrome://plugins and then be sure to hit details in the upper right corner. Then I selected enable for the flash plugin containing the file " pepflashplayer.dll "

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Old 02-27-2013, 10:18 AM   #5
Ichinisan
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Quote:
Originally Posted by LongTimePCUser View Post
I have that release of Chrome?
How do I check if Flash is working?

I recently started having problems with www.ancestry.com. They say that they recommend IE but Chrome had always worked for me. Ancestry says that they need the latest version of Flash. Ancestry started having problems for me about a week ago.

update:
This looks like a way to check.
Flash ---- http://www.adobe.com/software/flash/about/

and it seems to work for me in Chrome.
Thanks. Most sites said that Flash was not installed, but that one (which I have Googled before) said that Flash was disabled. The message directing me to chrome://plugins was chopped-off and difficult to reveal. Anyway, I turned it back on and it's working now.
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Old 02-27-2013, 10:47 AM   #6
MadScientist
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For some unknown reason a few times when I tried to update Chrome it gave me one of these errors. http://support.google.com/chrome/bin...&answer=111996 I had to re-install it. https://www.google.com/intl/en/chrome/browser/

The last time it updated fine from within Chrome, Chrome Menu-About Chrome, to version 25.0.1364.97 m. Never did figure out why it would not update before, so try re-installing it.

I have also had Flash stop working in Chrome, i.e., Youtube videos would say get plug in. Flash is embedded in Chrome, no need to add it to it. Not sure why Flash stopped working, may have been from a Chrome update.

Here's how I fixed it:
-if not already, unhide your files. Windows Explorer-Tools-Folder Options-View-Show hidden files
-Go to C drive\User\Your user name\AppData\Local\Google\Chrome\User Data\PepperFlash\11.6.602.167 (yours may be different depending on flash version) Right click on folder, Properties-Security-Edit-Everyone. Tick Allow for everything except Special permissions, Apply, Ok.
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