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Old 01-15-2012, 08:43 AM   #1
marcplante
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Default problem with Lenovo y570...lemon?

...and yes, their tech support is...er, lacking

Machine is a pretty new Y570 notebook with SSD+HD combination running Lenovo's rapiddrive.

On initial boot, all connectivity works great. the apps fire up fast, and the wireless establishes connections very quickly across both wireless hubs. This machine also has Intel's My Wifi technology to re broadcast to rendering devices. This wakes up fine on initial boot.

After the machine is put to sleep and re-awakened, the Wifi is disconnected, and it eventually re-acquires a wifi hub. (5-10 minutes).

The Intel My Wifi is disabled, and "can not find a valid Wifi adapter device." until I reboot

I have turned off all power savings switches on wireless and networking in the device manager.
Lenovo sent out a technician to replace the wireless adapter since we paid for home service. They also instructed me to recover the machine to factory settings (Their only SW solution as far as I can tell). I took it upon myself to go to the lenovo site and look for patches, and there were some for both the wireless device and the software. Installing them had no effect.

They now want to send out a technician again to replace the motherboard. At this point I want to cry lemon and have someone else take over what amounts to a refurbished machine in my eyes. The technician was commenting on the fact that Lenovos aren't the most tech friendly to work on, and I don't want to take the chance of him not quite getting something assembled as well as the factory.

Does anyone have any other ideas on the software side before I start to lobby for a replacement.

Thanks,

Marc
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Old 01-15-2012, 11:11 AM   #2
corkyg
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Have you tried the specific Lenovo forum for your Y series machine?

http://forums.lenovo.com/t5/IdeaPad-...s/bd-p/ideaPad

You may find someone else with the exact same problem.
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Old 01-15-2012, 01:18 PM   #3
marcplante
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yes, have and noted a few people with similar problems and no solutions. The lenovo moderator blames it on windows.

Maybe it is a sporadic HW issue. I guess we'll try another computer and see how it goes.
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Old 01-16-2012, 11:59 AM   #4
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In some ways I agree with Lenovo. I have never trusted the Sleep function in Windows. Sometimes it just doesn't want to wake up, and I find little use for it anyway. The only thing I ever let sleep is the monitor or display. Hibernate is even worse!
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Old 01-16-2012, 12:45 PM   #5
marcplante
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I appreciate that, but I've had too many other notebooks (and desktops) that handle waking from sleep and connectivity with no issues. It's especially hard when you have a marketing exec wife (in the classic Dilbert sense) with the patience of your average fox terrier who goes postal when her new, $1000 notebook takes 5 minutes to sort out wifi connectivity after sleeping. She is especially annoyed when her old POS that it replaced (and every other notebook she has owned since Wifi) has worked with no issues.

So, Lenovo will not exchange, but they will issue a full refund and allow me to buy another. Now I am at a crossroads. My wife loved 98% of this machine, but is leery of the reliability, plus the fact that Lenovo hardware technical support does not talk to Lenovo software support (is that typical?).

We're going to give the Dell XPS 15 another look before buying another Lenovo. Lenovo rates more reliable on paper, but my wife is thinking Costco's concierge tech support might be better(?) Frankly, I just earned two strikes by buying a problematic unit last round. I need to let her lead on this one.

Thank for your input, Corky. I'll provide a post mortem on the ultimate choice.
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