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Old 09-13-2011, 10:23 AM   #1
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Default Cut FIOS cable. Will I be charged?

Debating whether I was a bonehead or verizon was lazy in burying their cable. I was prepping my lawn for new grass seed and cut the FIOS cable buried two inches down with an aerator. Will verizon charge me to fix it? If it costs me alot I think I will just cancel the service.
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Old 09-13-2011, 10:23 AM   #2
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Old 09-13-2011, 10:25 AM   #3
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Two inches down? That doesn't seem deep enough, especially if the cable wasn't marked.
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Old 09-13-2011, 10:25 AM   #4
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If it is legitimately 2", than yeah, they screwed up.
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Old 09-13-2011, 10:25 AM   #5
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Old 09-13-2011, 10:26 AM   #6
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Quote:
Originally Posted by KB View Post
Debating whether I was a bonehead or verizon was lazy in burying their cable. I was prepping my lawn for new grass seed and cut the FIOS cable buried two inches down with an aerator. Will verizon charge me to fix it? If it costs me alot I think I will just cancel the service.
Only 2in down, it probably wasn't to code to begin with. Check your local building codes and then call them with the information if they were at fault.
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Old 09-13-2011, 10:30 AM   #7
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Call DH tell them you will be aerating your lawn, they will tell you you are good to go.



THEN call verizon.
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Old 09-13-2011, 10:32 AM   #8
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Quote:
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Two inches down? That doesn't seem deep enough, especially if the cable wasn't marked.
ditto. 2 inches, if that's the real depth, then wtf.
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Old 09-13-2011, 10:36 AM   #9
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ditto. 2 inches, if that's the real depth, then wtf.
It's been my experience that people laying cable will often take the easy way out - not burying cable to the proper depth - using tree branches and lamp posts to hold cable runs up high

IIRC it generally needs to be at least 6" down
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Old 09-13-2011, 10:36 AM   #10
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Two inches down? That doesn't seem deep enough, especially if the cable wasn't marked.
That's what she said!
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Old 09-13-2011, 10:38 AM   #11
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It's been my experience that people laying cable will often take the easy way out - not burying cable to the proper depth - using tree branches and lamp posts to hold cable runs up high

IIRC it generally needs to be at least 6" down
hehe, seriously. Comcast laid my cable run in across a tree branch, eventually rubbed it open and I started having problems. Comcast had to fix the line, after I had the Utility Co. chop that branch down!
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Old 09-13-2011, 10:48 AM   #12
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Quote:
Originally Posted by Exterous View Post
It's been my experience that people laying cable will often take the easy way out - not burying cable to the proper depth - using tree branches and lamp posts to hold cable runs up high

IIRC it generally needs to be at least 3 feet down
FTFY.

6 inches still isn't deep enough to bury a cable. Minimum of 1 foot, preferrably 2-3.
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Old 09-13-2011, 11:42 AM   #13
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Call DH tell them you will be aerating your lawn, they will tell you you are good to go.



THEN call verizon.
This
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Old 09-13-2011, 11:44 AM   #14
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Call Verizon and say that you have problems with your service without mentioning your accident with the aerator. They will figure it out that there is a break somewhere in the cable.
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Old 09-13-2011, 11:55 AM   #15
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I cut mine, but fixed it myself. You'd need compression fittings and waterPROOF tape (more like putty on a roll).

Mine aren't very far down either and run this way and that going from the house to the box in the front yard. I can only imagine there must have been a bunch of pallets laying all over the yard when they put in the cable and they had to a long way around them to lay the cable.
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Old 09-13-2011, 12:14 PM   #16
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FTFY.

6 inches still isn't deep enough to bury a cable. Minimum of 1 foot, preferrably 2-3.
It is actually 6 inches for residential cable lines almost everywhere.
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Old 09-13-2011, 12:15 PM   #17
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Call Verizon and say that you have problems with your service without mentioning your accident with the aerator. They will figure it out that there is a break somewhere in the cable.
After he calls DH...

Look up the fines for cutting a buried cable, play it safe and make it looked like you did your due diligence.
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Old 09-13-2011, 12:41 PM   #18
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2 inches? Pfft. My cable company lifted up my sod and slid the cable underneath.

Needless to say, I had them redo it a week later (I wasn't home when they did it).
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Old 09-13-2011, 01:38 PM   #19
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You cant tape the damn fiber together. They will not charge you. Bury depth is dependent on many things. Many times fiber is buried shallow in yards with irrigation as plastic pipes are non-locatable. Repairing sprinklers is costly.
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Old 09-13-2011, 02:05 PM   #20
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i must LOL at the <18" depth and homegrown fiber repairs.
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Old 09-13-2011, 02:16 PM   #21
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Old 09-13-2011, 02:31 PM   #22
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It is their responsibility to maintain the line up to your home demarc (the box on the outside). However if you cut it while digging and it was buried at proper depth then it's your fault and you repair it.

In this case they didn't maintain proper depth and are responsible for repair.
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Old 09-13-2011, 03:01 PM   #23
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Use optical tape. Electrical tape will cause interference with the photons.
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Old 09-13-2011, 03:52 PM   #24
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Round here, the cable companies don't even bother burying the cable at all.

They're buried under the road/sidewalk, but as soon as they hit your land, the cable erupts out of the ground, and just runs along the surface to the house. Every single house on the road is the same.
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Old 09-13-2011, 03:56 PM   #25
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If I were you, I'd start prepping the old corn hole. Things could get messy.

In all seriousness though....this.

Quote:
Originally Posted by LookBehindYou View Post
If it is legitimately 2", than yeah, they screwed up.
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