Go Back   AnandTech Forums > Hardware and Technology > Computer Help

· Hardware and Technology
· CPUs and Overclocking
· Motherboards
· Video Cards and Graphics
· AMD Video Cards
· Nvidia
· Displays
· Memory and Storage
· Power Supplies
· Cases & Cooling
· SFF, Notebooks, Pre-Built/Barebones PCs
· Networking
· Peripherals
· General Hardware
· Highly Technical
· Computer Help
· Home Theater PCs
· Consumer Electronics
· Digital and Video Cameras
· Mobile Devices & Gadgets
· Audio/Video & Home Theater
· Software
· Software for Windows
· All Things Apple
· *nix Software
· Operating Systems
· Programming
· PC Gaming
· Console Gaming
· Distributed Computing
· Security
· Social
· Off Topic
· Politics and News
· Discussion Club
· Love and Relationships
· The Garage
· Health and Fitness
· Home and Garden
· Merchandise and Shopping
· For Sale/Trade
· Hot Deals with Free Stuff/Contests
· Black Friday 2015
· Forum Issues
· Technical Forum Issues
· Personal Forum Issues
· Suggestion Box
· Moderator Resources
· Moderator Discussions

Thread Tools
Old 02-16-2011, 04:40 PM   #1
Diamond Member
Join Date: Apr 2006
Location: NW Chicago, Illinois
Posts: 3,395
Default Solution - Netflix DRM Error

Digital Rights Management (DRM) Error
Error Code: N8156-6003

Netflix online streaming was failing due to a Digital Rights Management (DRM) error. Here are a few solutions to try if you run into the same problem.
  1. Open browser with administrator privileges.
  2. Reinstall MS Silverlight.
  3. Delete the MS PlayReady file mspr.hds.

1. Open browser with administrator privileges
Open your browser with administrator privileges. Right click on the browser icon and select "Run as Administrator". This will properly set the MS PlayReady file mspr.hds and you can now watch the Netflix movie content even with limited user security privileges.

2. Reinstall MS Silverlight
Uninstall/Reinstall MS Silverlight. Ensure silverlight is updated through Windows Update.

3. Delete the MS PlayReady file mspr.hds
Delete (or rename) the file:
C: \ProgramData\Microsoft\PlayReady\mspr.hds

Deleting this file will reset any media that has been purchased and assigned to your computer. You can lose the right to play your purchased music if you delete this file. It may help to rename it instead of deleting it.

Last edited by chusteczka; 07-21-2011 at 11:41 AM. Reason: Title edit
chusteczka is offline   Reply With Quote
Old 07-17-2011, 02:48 AM   #2
Diamond Member
Join Date: Apr 2006
Location: NW Chicago, Illinois
Posts: 3,395
Default Netflix and the MS Software Restriction Policy

How to get Netflix to work after setting a Software Restriction Policy.

Mechbgon has a page describing how to protect a computer from viruses and malware by setting a Software Restriction Policy (SRP). It seems like a good idea and I have implemented it on my computer. Since that point, Netflix was unable to stream video. The solution was to exclude the directory path for the mspr.hds file from the SRP.

Here is Mechbon's Software Restriction Policy tutorial.

Here is the error shown by Netflix.
Internet Connection Problem
Error Code: N8156-6022
An internet or home network connection problem is preventing playback.
Please check your internet connection and try again.

If the problem persists, please call Netflix at 1-866-579-7113.

A directory path can be added as a "new rule" in this manner.
  1. Open the Local Group Policy Editor by executing "gpedit.msc".
  2. Local Computer Policy | Computer Configuration | Windows Settings | Security Settings | Software Restriction Policies | Additional Rules
  3. Right-click and select New Path Rule....
  4. Add the following path.
    • C: \ProgramData\Microsoft\PlayReady
  5. And add this path if needed.
    • C: \Users\<username>\AppData\LocalLow\Microsoft

Last edited by chusteczka; 07-17-2011 at 06:41 PM.
chusteczka is offline   Reply With Quote
Old 07-19-2011, 02:48 AM   #3
Diamond Member
Join Date: Jan 2011
Posts: 3,271

OK! Click on start > control panel>Administrative Tools> Local Security Settings.Now click on top of Software Restriction Policies.Within the event that there are no software limitations described, you can right click on Restriction rules and Choose New Software Restriction Policy.After that, double click on top of the enforcement.Choose All users apart from local administrators.Click on ok and restart your PC.
denis280 is offline   Reply With Quote

drm, error, netflix, srp

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -5. The time now is 10:14 AM.

Powered by vBulletin® Version 3.8.8 Alpha 1
Copyright ©2000 - 2016, vBulletin Solutions, Inc.