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Old 06-14-2010, 10:10 PM   #1
SSSnail
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Join Date: Nov 2006
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Default Can we start a class action suit against Comcast? ATOT Lawyers?

It's a long read, and a bit silly (I was bored so I decided to troll the rep), but join me in my cause!!!
Quote:
user SSSnail has entered room


SSSnail(Mon Jun 14 2010 22:11:39 GMT-0700 (Pacific Daylight Time))>

Ask Comcast Escalation


analyst Rosemarie has entered room


Rosemarie(Mon Jun 14 2010 22:12:18 GMT-0700 (Pacific Daylight Time))>

Hello SSSnail, Thank you for contacting Comcast Live Chat Support. My name is Rosemarie. Please give me one moment to review your information.


Rosemarie(Mon Jun 14 2010 22:12:22 GMT-0700 (Pacific Daylight Time))>

I will be glad to assist you today.


Rosemarie(Mon Jun 14 2010 22:12:22 GMT-0700 (Pacific Daylight Time))>

May I have the details of your concern please.


SSSnail(Mon Jun 14 2010 19:12:52 GMT-0700 (Pacific Daylight Time))>

Hi, I was looking at my bill and I think I'm being charge $5 more dollars than what I signed up for


SSSnail(Mon Jun 14 2010 19:13:15 GMT-0700 (Pacific Daylight Time))>

Originally I signed up for the $19.99 for 6 months promotional program that you have advertised


Rosemarie(Mon Jun 14 2010 22:13:18 GMT-0700 (Pacific Daylight Time))>

Hi SSSnail


Rosemarie(Mon Jun 14 2010 22:13:19 GMT-0700 (Pacific Daylight Time))>

I see here that you have a concern with your bill,I understand the trouble that this has caused you and I want you to know how sorry I am for the inconvenience. As your service representative today, I want you to know that your satisfaction is of my topmost priority and I assure you that we can resolve this issue together on this chat.


Rosemarie(Mon Jun 14 2010 22:13:19 GMT-0700 (Pacific Daylight Time))>

Let me go ahead and help you with that.


Rosemarie(Mon Jun 14 2010 22:13:20 GMT-0700 (Pacific Daylight Time))>

To ensure the integrity of your account information. Can I please have the Full Account Name and the 16 digit account number?


SSSnail(Mon Jun 14 2010 19:13:30 GMT-0700 (Pacific Daylight Time))>

looking at my bills they're $24.99


Rosemarie(Mon Jun 14 2010 22:14:38 GMT-0700 (Pacific Daylight Time))>

Thank you


Rosemarie(Mon Jun 14 2010 22:14:39 GMT-0700 (Pacific Daylight Time))>

One moment please.


Rosemarie(Mon Jun 14 2010 22:16:31 GMT-0700 (Pacific Daylight Time))>

While I am still checking on this, please allow me to share a feature. We have an ON DEMAND service for you. With ON DEMAND, you don’t have to call to order your favorite channel or program. It’s just few clicks away from your remote and you are good to go.


SSSnail(Mon Jun 14 2010 19:16:54 GMT-0700 (Pacific Daylight Time))>

That's great and all, but I don't have cable


Rosemarie(Mon Jun 14 2010 22:17:38 GMT-0700 (Pacific Daylight Time))>

One moment please.


Rosemarie(Mon Jun 14 2010 22:17:45 GMT-0700 (Pacific Daylight Time))>

Thank you for waiting.


Rosemarie(Mon Jun 14 2010 22:17:52 GMT-0700 (Pacific Daylight Time))>

I see that you have cable with the discounted price


Rosemarie(Mon Jun 14 2010 22:18:02 GMT-0700 (Pacific Daylight Time))>

the 19.99 offer to you does not include the modem yet


SSSnail(Mon Jun 14 2010 19:18:17 GMT-0700 (Pacific Daylight Time))>

huh?


SSSnail(Mon Jun 14 2010 19:18:43 GMT-0700 (Pacific Daylight Time))>

so how am I to receive service? Plug the cables into my ears?


Rosemarie(Mon Jun 14 2010 22:18:57 GMT-0700 (Pacific Daylight Time))>

what do you mean


SSSnail(Mon Jun 14 2010 19:19:14 GMT-0700 (Pacific Daylight Time))>

You said the 19.99 does not include modem


SSSnail(Mon Jun 14 2010 19:19:24 GMT-0700 (Pacific Daylight Time))>

I said how am I to receive service?


SSSnail(Mon Jun 14 2010 19:19:29 GMT-0700 (Pacific Daylight Time))>

plug the cables into my ears?


Rosemarie(Mon Jun 14 2010 22:19:35 GMT-0700 (Pacific Daylight Time))>

for the cable service?


Rosemarie(Mon Jun 14 2010 22:19:46 GMT-0700 (Pacific Daylight Time))>

we can help you set up one


Rosemarie(Mon Jun 14 2010 22:19:53 GMT-0700 (Pacific Daylight Time))>

I am still referring to your billing issue


Rosemarie(Mon Jun 14 2010 22:19:56 GMT-0700 (Pacific Daylight Time))>

once we have this resolved


Rosemarie(Mon Jun 14 2010 22:20:04 GMT-0700 (Pacific Daylight Time))>

I can escalate the caht to our sales representative


SSSnail(Mon Jun 14 2010 19:20:07 GMT-0700 (Pacific Daylight Time))>

it's a sarcastic expression of the way you guys are charging me an extra $5 for the advertised price


Rosemarie(Mon Jun 14 2010 22:20:07 GMT-0700 (Pacific Daylight Time))>

so this can be resolved


SSSnail(Mon Jun 14 2010 19:20:32 GMT-0700 (Pacific Daylight Time))>

that's like a gas station advertised $3/gallon for gas


SSSnail(Mon Jun 14 2010 19:20:43 GMT-0700 (Pacific Daylight Time))>

then charge you $1 to use the hose to fill your car up


SSSnail(Mon Jun 14 2010 19:20:49 GMT-0700 (Pacific Daylight Time))>

does that make any sense to you?


Rosemarie(Mon Jun 14 2010 22:20:59 GMT-0700 (Pacific Daylight Time))>

yes I understand


Rosemarie(Mon Jun 14 2010 22:21:13 GMT-0700 (Pacific Daylight Time))>

however, we really do charge that SSSnail


Rosemarie(Mon Jun 14 2010 22:21:17 GMT-0700 (Pacific Daylight Time))>

if you can provide your own modem,


Rosemarie(Mon Jun 14 2010 22:21:21 GMT-0700 (Pacific Daylight Time))>

we can remove this charge


SSSnail(Mon Jun 14 2010 19:21:44 GMT-0700 (Pacific Daylight Time))>

HOW DO I PROVIDE MY OWN MODEM?


SSSnail(Mon Jun 14 2010 19:21:48 GMT-0700 (Pacific Daylight Time))>

WHERE DO I GET THEM?


SSSnail(Mon Jun 14 2010 19:21:58 GMT-0700 (Pacific Daylight Time))>

so I suppose to bring my own hose to the gas station to get gasoline?


SSSnail(Mon Jun 14 2010 19:22:04 GMT-0700 (Pacific Daylight Time))>

are you serious?


SSSnail(Mon Jun 14 2010 19:22:17 GMT-0700 (Pacific Daylight Time))>

Nowhere on my bill does it state that $5 is for modem rental


SSSnail(Mon Jun 14 2010 19:22:42 GMT-0700 (Pacific Daylight Time))>

that's akin to going to a restaurant, and pay for utensils


SSSnail(Mon Jun 14 2010 19:22:46 GMT-0700 (Pacific Daylight Time))>

and plates


SSSnail(Mon Jun 14 2010 19:23:13 GMT-0700 (Pacific Daylight Time))>

you can't be telling me to provide my own modem with a straight face and a clear conscience


Rosemarie(Mon Jun 14 2010 22:23:29 GMT-0700 (Pacific Daylight Time))>

I am sorry but that's what we offer


SSSnail(Mon Jun 14 2010 19:23:42 GMT-0700 (Pacific Daylight Time))>

WHERE IN MY CONTRACT DOES IT SAY THAT?


SSSnail(Mon Jun 14 2010 19:23:57 GMT-0700 (Pacific Daylight Time))>

where on my bill?


SSSnail(Mon Jun 14 2010 19:24:11 GMT-0700 (Pacific Daylight Time))>

it said "SERVICE (RECURRING CHARGES)" $24.99


SSSnail(Mon Jun 14 2010 19:24:16 GMT-0700 (Pacific Daylight Time))>

where is the MODEM line?


Rosemarie(Mon Jun 14 2010 22:24:19 GMT-0700 (Pacific Daylight Time))>

first of all


Rosemarie(Mon Jun 14 2010 22:24:23 GMT-0700 (Pacific Daylight Time))>

you don't have a contract


SSSnail(Mon Jun 14 2010 19:24:35 GMT-0700 (Pacific Daylight Time))>

that's EXACTLY RIGHT


SSSnail(Mon Jun 14 2010 19:24:39 GMT-0700 (Pacific Daylight Time))>

I don't have a contract


Rosemarie(Mon Jun 14 2010 22:24:34 GMT-0700 (Pacific Daylight Time))>

and yes, because this is really included as part of the internet bill


SSSnail(Mon Jun 14 2010 19:24:57 GMT-0700 (Pacific Daylight Time))>

and secondly, I can go to your website right now and see $19.99 for monthly SERVICE


SSSnail(Mon Jun 14 2010 19:25:06 GMT-0700 (Pacific Daylight Time))>

which I"m being charged $24.99 for SERVICE


SSSnail(Mon Jun 14 2010 19:25:08 GMT-0700 (Pacific Daylight Time))>

get it?


Rosemarie(Mon Jun 14 2010 22:25:31 GMT-0700 (Pacific Daylight Time))>

yes


SSSnail(Mon Jun 14 2010 19:25:45 GMT-0700 (Pacific Daylight Time))>

ok, so refund the overcharge


Rosemarie(Mon Jun 14 2010 22:25:43 GMT-0700 (Pacific Daylight Time))>

I am sorry but I can't really give this to you for free


SSSnail(Mon Jun 14 2010 19:25:53 GMT-0700 (Pacific Daylight Time))>

you're not giving anything to me


Rosemarie(Mon Jun 14 2010 22:25:54 GMT-0700 (Pacific Daylight Time))>

I can't do that as well


Rosemarie(Mon Jun 14 2010 22:25:54 GMT-0700 (Pacific Daylight Time))>

Please give them a call at 18882662278 from 8-5 pm, eastern time.



SSSnail(Mon Jun 14 2010 19:26:03 GMT-0700 (Pacific Daylight Time))>

your company advertised a service


SSSnail(Mon Jun 14 2010 19:26:17 GMT-0700 (Pacific Daylight Time))>

and that service is not for $24.99 a month


SSSnail(Mon Jun 14 2010 19:26:26 GMT-0700 (Pacific Daylight Time))>

it's SERVICE for $19.99 a month


SSSnail(Mon Jun 14 2010 19:26:38 GMT-0700 (Pacific Daylight Time))>

your modem is the medium to which you provide me that SERVICE


SSSnail(Mon Jun 14 2010 19:26:47 GMT-0700 (Pacific Daylight Time))>

which at the end of the service will be returned to you


SSSnail(Mon Jun 14 2010 19:26:54 GMT-0700 (Pacific Daylight Time))>

so I don't own your modem


SSSnail(Mon Jun 14 2010 19:27:08 GMT-0700 (Pacific Daylight Time))>

just like how I put the hose back at the pump after getting my gas


SSSnail(Mon Jun 14 2010 19:27:20 GMT-0700 (Pacific Daylight Time))>

I shouldn't incur charges for using the pump, but merely paying for the gas


SSSnail(Mon Jun 14 2010 19:28:55 GMT-0700 (Pacific Daylight Time))>

I can copy and paste this conversation into email, and send it to a host of agencies, including your corporate HQ. It seems that you don't have an answer for me, and you are not actively seeking a solution


Rosemarie(Mon Jun 14 2010 22:29:54 GMT-0700 (Pacific Daylight Time))>

the best resolution for this is for you to call our phone specialists


Rosemarie(Mon Jun 14 2010 22:29:58 GMT-0700 (Pacific Daylight Time))>

You now have our lowest offer,


SSSnail(Mon Jun 14 2010 19:30:08 GMT-0700 (Pacific Daylight Time))>

no I don't


SSSnail(Mon Jun 14 2010 19:30:15 GMT-0700 (Pacific Daylight Time))>

it's $5 more than what's advertised


Rosemarie(Mon Jun 14 2010 22:30:17 GMT-0700 (Pacific Daylight Time))>

we don't have a lower offer that this SSSnail


SSSnail(Mon Jun 14 2010 19:30:30 GMT-0700 (Pacific Daylight Time))>

Yes you do, go to the front page of your website


SSSnail(Mon Jun 14 2010 19:30:44 GMT-0700 (Pacific Daylight Time))>

where it says "$19.99 for 6 months"


SSSnail(Mon Jun 14 2010 19:31:02 GMT-0700 (Pacific Daylight Time))>

not "$19.99 for 6 months + $5 for modem"


SSSnail(Mon Jun 14 2010 19:31:25 GMT-0700 (Pacific Daylight Time))>

if you forgot what the page is, allow me http://www.comcast.com


SSSnail(Mon Jun 14 2010 19:34:01 GMT-0700 (Pacific Daylight Time))>

If you can show me on my bill a line item for MODEM charge of $5, then I concede


SSSnail(Mon Jun 14 2010 19:34:27 GMT-0700 (Pacific Daylight Time))>

otherwise, reverse the charge, I'm sure I can drum up a class-action lawsuit of some sort.


SSSnail(Mon Jun 14 2010 19:34:57 GMT-0700 (Pacific Daylight Time))>

this is dishonest business practice


Rosemarie(Mon Jun 14 2010 22:35:09 GMT-0700 (Pacific Daylight Time))>

I will document this in your account


Rosemarie(Mon Jun 14 2010 22:35:15 GMT-0700 (Pacific Daylight Time))>

then you can call our toll freee number


Rosemarie(Mon Jun 14 2010 22:35:22 GMT-0700 (Pacific Daylight Time))>

we have specialists who can check on this for you,


Rosemarie(Mon Jun 14 2010 22:35:28 GMT-0700 (Pacific Daylight Time))>

and possibly make changes


SSSnail(Mon Jun 14 2010 19:35:32 GMT-0700 (Pacific Daylight Time))>

Oh, so the number, is free, to call?


Rosemarie(Mon Jun 14 2010 22:35:37 GMT-0700 (Pacific Daylight Time))>

Please give them a call at 18882662278 from 8-5 pm, eastern time.



SSSnail(Mon Jun 14 2010 19:35:44 GMT-0700 (Pacific Daylight Time))>

not $5 to call?


Rosemarie(Mon Jun 14 2010 22:35:54 GMT-0700 (Pacific Daylight Time))>

no


SSSnail(Mon Jun 14 2010 19:37:10 GMT-0700 (Pacific Daylight Time))>

Why can't you take care of my billings here?


SSSnail(Mon Jun 14 2010 19:37:35 GMT-0700 (Pacific Daylight Time))>

or have someone take care of it when they start their shifts? Why do I have to call someone?


SSSnail(Mon Jun 14 2010 19:37:51 GMT-0700 (Pacific Daylight Time))>

I thought you could take care of the issue? Isn't that what you do?


Rosemarie(Mon Jun 14 2010 22:38:14 GMT-0700 (Pacific Daylight Time))>

Because there are limitations here in chat


Rosemarie(Mon Jun 14 2010 22:38:19 GMT-0700 (Pacific Daylight Time))>

this is a new support offered by comcast,


Rosemarie(Mon Jun 14 2010 22:38:30 GMT-0700 (Pacific Daylight Time))>

not all can be done through here.


SSSnail(Mon Jun 14 2010 19:39:17 GMT-0700 (Pacific Daylight Time))>

so, what CAN you do regarding billings? Why did you offer to help if you can't help?


Rosemarie(Mon Jun 14 2010 22:39:37 GMT-0700 (Pacific Daylight Time))>

I can discuss to your your bills,


Rosemarie(Mon Jun 14 2010 22:39:41 GMT-0700 (Pacific Daylight Time))>

give promotions if you are eligible...


Rosemarie(Mon Jun 14 2010 22:39:52 GMT-0700 (Pacific Daylight Time))>

but I can never give a free modem,


Rosemarie(Mon Jun 14 2010 22:40:08 GMT-0700 (Pacific Daylight Time))>

or remove the modem charge, unless it was mistakenly charge,


Rosemarie(Mon Jun 14 2010 22:40:13 GMT-0700 (Pacific Daylight Time))>

like customers own the modem


Rosemarie(Mon Jun 14 2010 22:40:20 GMT-0700 (Pacific Daylight Time))>

yet the charge is on the account


SSSnail(Mon Jun 14 2010 19:40:34 GMT-0700 (Pacific Daylight Time))>

Can I ask you something?


SSSnail(Mon Jun 14 2010 19:40:40 GMT-0700 (Pacific Daylight Time))>

you keep saying free modem


SSSnail(Mon Jun 14 2010 19:41:00 GMT-0700 (Pacific Daylight Time))>

remember I don't own it


SSSnail(Mon Jun 14 2010 19:41:03 GMT-0700 (Pacific Daylight Time))>

you guys do


SSSnail(Mon Jun 14 2010 19:41:21 GMT-0700 (Pacific Daylight Time))>

you own it, you let me BORROW it so that you can charge me for your SERVICE


SSSnail(Mon Jun 14 2010 19:41:23 GMT-0700 (Pacific Daylight Time))>

it's not FREE


SSSnail(Mon Jun 14 2010 19:41:29 GMT-0700 (Pacific Daylight Time))>

do you understand the concept of free?


SSSnail(Mon Jun 14 2010 19:41:50 GMT-0700 (Pacific Daylight Time))>

without internet service, I couldn't care less what you do with your modem


Rosemarie(Mon Jun 14 2010 22:41:58 GMT-0700 (Pacific Daylight Time))>

but that's what is going to happen


Rosemarie(Mon Jun 14 2010 22:42:02 GMT-0700 (Pacific Daylight Time))>

if we remove the charge for you


SSSnail(Mon Jun 14 2010 19:42:34 GMT-0700 (Pacific Daylight Time))>

no, my dispute right now is my bills state that I'm paying $24.99 for SERVICE


SSSnail(Mon Jun 14 2010 19:42:42 GMT-0700 (Pacific Daylight Time))>

do we have an agreement on that?


SSSnail(Mon Jun 14 2010 19:42:53 GMT-0700 (Pacific Daylight Time))>

I'm sure you have access to my account


SSSnail(Mon Jun 14 2010 19:42:59 GMT-0700 (Pacific Daylight Time))>

take a look while I wait


SSSnail(Mon Jun 14 2010 19:43:13 GMT-0700 (Pacific Daylight Time))>

if you can find a line on there that states "MODEM = $5.00", then you win


SSSnail(Mon Jun 14 2010 19:43:28 GMT-0700 (Pacific Daylight Time))>

if not, I'm being overcharged for advertised service


Rosemarie(Mon Jun 14 2010 22:43:47 GMT-0700 (Pacific Daylight Time))>

I understand your point, however,


SSSnail(Mon Jun 14 2010 19:43:55 GMT-0700 (Pacific Daylight Time))>

however, you don't?


Rosemarie(Mon Jun 14 2010 22:43:55 GMT-0700 (Pacific Daylight Time))>

the only thing that I can do for you is document this


Rosemarie(Mon Jun 14 2010 22:44:05 GMT-0700 (Pacific Daylight Time))>

then you can call or visit the local office


SSSnail(Mon Jun 14 2010 19:45:38 GMT-0700 (Pacific Daylight Time))>

why can't you ask them to call me?


SSSnail(Mon Jun 14 2010 19:45:50 GMT-0700 (Pacific Daylight Time))>

after all, I'm not the one with the false advertisement


SSSnail(Mon Jun 14 2010 19:46:03 GMT-0700 (Pacific Daylight Time))>

you work together don't you?


Rosemarie(Mon Jun 14 2010 22:46:59 GMT-0700 (Pacific Daylight Time))>

SSSnail, no matter how you explain this to me


Rosemarie(Mon Jun 14 2010 22:47:00 GMT-0700 (Pacific Daylight Time))>

again,


Rosemarie(Mon Jun 14 2010 22:47:09 GMT-0700 (Pacific Daylight Time))>

the best that I can do for you is document this


SSSnail(Mon Jun 14 2010 19:47:29 GMT-0700 (Pacific Daylight Time))>

Well, you're a representative of Comcast, are you not?


SSSnail(Mon Jun 14 2010 19:47:45 GMT-0700 (Pacific Daylight Time))>

if YOU cannot take care of this matter, I'm sure someone above you on the chain can


SSSnail(Mon Jun 14 2010 19:48:02 GMT-0700 (Pacific Daylight Time))>

please escalate this matter to the appropriate authority


SSSnail(Mon Jun 14 2010 19:48:04 GMT-0700 (Pacific Daylight Time))>

I'll wait


Rosemarie(Mon Jun 14 2010 22:48:49 GMT-0700 (Pacific Daylight Time))>

you can purchase 1


Rosemarie(Mon Jun 14 2010 22:48:58 GMT-0700 (Pacific Daylight Time))>

oh sorry please disregard that


SSSnail(Mon Jun 14 2010 19:49:06 GMT-0700 (Pacific Daylight Time))>

I can purchase one what?


Rosemarie(Mon Jun 14 2010 22:49:07 GMT-0700 (Pacific Daylight Time))>

yes I understand that SSSnail


Rosemarie(Mon Jun 14 2010 22:49:18 GMT-0700 (Pacific Daylight Time))>

please disregard that line


SSSnail(Mon Jun 14 2010 19:49:23 GMT-0700 (Pacific Daylight Time))>

next time you go to a restaurant, be sure to bring your own plates and utensils


SSSnail(Mon Jun 14 2010 19:49:29 GMT-0700 (Pacific Daylight Time))>

or "you can purchase" a plate


SSSnail(Mon Jun 14 2010 19:51:33 GMT-0700 (Pacific Daylight Time))>

is it two minutes yet?


SSSnail(Mon Jun 14 2010 19:51:50 GMT-0700 (Pacific Daylight Time))>

don't worry, I will keep the connection alive


SSSnail(Mon Jun 14 2010 19:52:40 GMT-0700 (Pacific Daylight Time))>

that is until you escalate this mater


Rosemarie(Mon Jun 14 2010 22:53:08 GMT-0700 (Pacific Daylight Time))>

I apologize for any inconvenience this may have caused you.


Rosemarie(Mon Jun 14 2010 22:53:09 GMT-0700 (Pacific Daylight Time))>

Thanks for your patience, I truly appreciate it.


SSSnail(Mon Jun 14 2010 19:54:06 GMT-0700 (Pacific Daylight Time))>

Sorry that you have to deal with me, but you understand that right now you're a representative of Comcast, a company that's overcharging me for services


Rosemarie(Mon Jun 14 2010 22:54:56 GMT-0700 (Pacific Daylight Time))>

Do you have anything else I may help you with today?


SSSnail(Mon Jun 14 2010 19:55:07 GMT-0700 (Pacific Daylight Time))>

Yes actually


SSSnail(Mon Jun 14 2010 19:55:14 GMT-0700 (Pacific Daylight Time))>

fix my charges


Rosemarie(Mon Jun 14 2010 22:55:29 GMT-0700 (Pacific Daylight Time))>

I am sorry but I can't


SSSnail(Mon Jun 14 2010 19:55:36 GMT-0700 (Pacific Daylight Time))>

who can?


Rosemarie(Mon Jun 14 2010 22:55:40 GMT-0700 (Pacific Daylight Time))>

please call the local office or call phone support


Rosemarie(Mon Jun 14 2010 22:55:40 GMT-0700 (Pacific Daylight Time))>

Enjoy the rest of your day and take care.


Rosemarie(Mon Jun 14 2010 22:55:44 GMT-0700 (Pacific Daylight Time))>

Thank you for choosing Comcast as your cable TV provider and have a great day! Comcast appreciates your business and values you as a customer. Our goal is to provide you with excellent service. If you need further assistance, you can chat with one of our Customer Support Specialists 24 hour a day, 7 days a week at click here close this chat.


Rosemarie(Mon Jun 14 2010 22:55:47 GMT-0700 (Pacific Daylight Time))>

Analyst has closed chat and left the room
Cliffs for the lazy:
Signed up for Comcast Xfinity 3 months ago for $19.99.
Bills say "SERVICE for $24.99"
Argued with reps, for the lulz.
Want mah $5 so I can has cheezbrgr.
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Old 06-14-2010, 10:14 PM   #2
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Holy wall of text, batman. I'm not reading that.
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Old 06-14-2010, 10:17 PM   #3
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Quote:
Originally Posted by Bignate603 View Post
Holy wall of text, batman. I'm not reading that.
It's sort of entertaining, if you are as bored as I was.
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Old 06-14-2010, 10:21 PM   #4
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thread failed when SSSnail tapped "ctrl + v"
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Old 06-14-2010, 10:21 PM   #5
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Quote:
SSSnail(Mon Jun 14 2010 19:21:44 GMT-0700 (Pacific Daylight Time))>

HOW DO I PROVIDE MY OWN MODEM?


SSSnail(Mon Jun 14 2010 19:21:48 GMT-0700 (Pacific Daylight Time))>

WHERE DO I GET THEM?
You used to be able to buy them at Best Buy. Not really a good deal to provide your own, IMO.
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Old 06-14-2010, 10:21 PM   #6
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That is ridiculous, keep us updated on how you make out with the phone techs
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Old 06-14-2010, 10:28 PM   #7
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Yeah, Id love to hear how this goes. What they are doing is false advertising if Ive ever seen it.

AND SOME ADVICE! REMOVE ALL THE BS ABOVE LIKE TIME STAMPS AND SHIT!
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Old 06-14-2010, 10:31 PM   #8
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Man, at least add a clip or something...
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Old 06-14-2010, 10:31 PM   #9
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Enjoy the rest of your day and take care.
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Old 06-14-2010, 10:33 PM   #10
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tl;dr buy your own modem.

Back in the days of dialup, ISPs didn't give modems away either.
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Old 06-14-2010, 10:34 PM   #11
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You sound like kind of an ass, and yes you can buy your own modem.
I got my last one off Craigslist cheap.
You made the point to her that $19.99 was for the SERVICE.
The SERVICE does not include HARDWARE, it's a SERVICE.
They should be more clear however, and I'm no fan of Comcast, but treating a rep like that makes me dislike you more than I do Comcast.
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Old 06-14-2010, 10:38 PM   #12
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Signed up for Comcast Xfinity 3 months ago for $19.99.
Bills say "SERVICE for $24.99"
Argued with reps, for the lulz.
Want mah $5 so I can has cheezbrgr.
Dear Mrs SSSnail..

Thank you for bringing your billing discrepancy to our attention. As i understand it, you signed up for the $19.99/six months promo for our Xfiniti! Internet Service. As i also understand it, you do not have our Television or Phone Service. As our promotion clearly state "Offer limited to Performance High-Speed Internet and requires subscription to either Comcast Cable or phone service at regular rates. " and you do not have either of the necessary services, we will be returning your bill to $59.95 immediately.

Again, thank you for bringing this billing discrepancy to our attention.

Sincerely

Comcast Executive Resolution Team.


Terms and Conditions may be found online at:
http://www.comcast.com/Corporate/leg...net_Offer.html
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Old 06-14-2010, 10:40 PM   #13
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Kind of funny.
I moved last year and had to resign up for Comcast as it was a different service area. I have owned my modem for years but they still charged me $5 a month at the new address. The people online couldn't fix it but one call to the 800 # got it taken care of.
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Old 06-14-2010, 10:53 PM   #14
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Dear Mrs SSSnail..

Thank you for bringing your billing discrepancy to our attention. As i understand it, you signed up for the $19.99/six months promo for our Xfiniti! Internet Service. As i also understand it, you do not have our Television or Phone Service. As our promotion clearly state "Offer limited to Performance High-Speed Internet and requires subscription to either Comcast Cable or phone service at regular rates. " and you do not have either of the necessary services, we will be returning your bill to $59.95 immediately.

Again, thank you for bringing this billing discrepancy to our attention.

Sincerely

Comcast Executive Resolution Team.


Terms and Conditions may be found online at:
http://www.comcast.com/Corporate/leg...net_Offer.html
LOLZ pwned and "Equipment, installation and taxes extra"

2x pwned.

OP you're a fool and probably UE fool by wasting so much time w/$5 fkn dollars.
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Old 06-14-2010, 10:54 PM   #15
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I once paid for a gas hose...
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Old 06-14-2010, 10:58 PM   #16
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Originally Posted by Zebo View Post
LOLZ pwned and "Equipment, installation and taxes extra"

2x pwned.

OP you're a fool and probably UE fool by wasting so much time w/$5 fkn dollars.
Sure, you got $5 to give me since you're so rich? I take paypal.

I do care when they don't put that on the bills, if they did, then it's black and white (so to speak) and I'd have never raised a question.

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I once paid for a gas hose...
Hose, not ho's. If it's hose, quit driving away with it still in your gas tank.
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Old 06-14-2010, 11:00 PM   #17
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OP - is this the first time signing-up for internet service? If you don't own a modem, you must rent one.

OP self-pwnd himself.
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Old 06-14-2010, 11:01 PM   #18
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OP fails. and is also a dick to cs reps.
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Old 06-14-2010, 11:02 PM   #19
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....join me in my cause!!!

Ummmmm....no?
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Old 06-14-2010, 11:03 PM   #20
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OP - is this the first time signing-up for internet service? If you don't own a modem, you must rent one.

OP self-pwnd himself.
Yup, really, first time ever...

All the other times though, I see line item charges. So without the line item, they're free to charge whatever they want? They never told me what the rental would be, not before, during or after the installation. The charge would just appear on the bills. They didn't even tell me what the installation charge was, only AFTER it came to me in a form of a bill that I would see it.

But, support their shady practices. What happened to just put a price on everything, like honest businesses would do? I know it's the wrong person to voice my concerns to, but it's a start and I was bored.

Edit: you guys work in CS or something?
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Old 06-14-2010, 11:03 PM   #21
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Sure, you got $5 to give me since you're so rich? I take paypal.

I do care when they don't put that on the bills, if they did, then it's black and white (so to speak) and I'd have never raised a question.


Hose, not ho's. If it's hose, quit driving away with it still in your gas tank.
No but I can send you a modem probably. LML around.
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Old 06-14-2010, 11:06 PM   #22
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No but I can send you a modem probably. LML around.
OK, I'll pay ya!

Then, I can have another conversation with another reps, and after some winded whining I can say "I followed your advice and got my own modem"...
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Old 06-14-2010, 11:16 PM   #23
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Quote:
Originally Posted by Capt Caveman View Post
OP - is this the first time signing-up for internet service? If you don't own a modem, you must rent one.

OP self-pwnd himself.
As much as I HATE Comcast, and feel your pain... you are in the wrong.

Exhibit A:
http://www.comcast.com/Corporate/leg...net_Offer.html

...from your link...

Check it:
http://www.newegg.com/Store/SubCateg...18&name=Modems

A whole page of modems you can buy, to own, and NEVER pay thier crazy $5 a month... again, I feel your pain, since as a cable company, and like all the others, they have us by the balls, since you can't exactly "grow" your own internet...

I once argued with a CSR, and I actually WAS in the right... Uverse customer support was just plain rude, that is when I got all:


I don't like people playin on my phone...
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Old 06-14-2010, 11:20 PM   #24
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join me in my cause!!!
Comcast provides me with my internets. I cannot allow you to harm Comcast.
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Old 06-14-2010, 11:23 PM   #25
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nvm
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