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Old 02-19-2010, 07:34 AM   #1
Junior Member
Join Date: Feb 2010
Posts: 1
Default Razer Mouse auto disconnecting

I have recently invested in a Razer Naga - USB Wire mouse taylored for MMO gamers.
My problem is that on every setting, whether playing or just browsing the internet, the mouse just disconnects from my laptop where all other mouses I have used so far worked just fine.
I have tried every UBS port on the laptop, reinstalled the drivers. The mouse runs perfectly well and is very responsive for a few minutes, then for wathever reason, it just disconnects at 4mns of use or so.

I seem to only be able to get it back working by unpluging and pluging it back.
Laptop is a Dell XPS M1710 running Vista.

I am running out of ideas on how to fix the problem. Anyone? Thanks.
Prismical is offline   Reply With Quote
Old 02-19-2010, 07:49 AM   #2
No Lifer
Join Date: Jul 2003
Posts: 60,719

Since its a laptop with Vista:
Check your power settings in the control panel. You may have a laptop mode enabled which turns off inactive or perceived inactive USB ports to save power.
BUT, that does not explain why your other mice dont have the issue.
I'm not familiar with the Naga even though I like Razer mice. Do you have their special software installed? Is there a setting somewhere in the Razer software that tells the mouse to go into low power mode after a few minutes?
Its possible that if the mouse is not drawing enough power its making Windows think the USB port is inactive and its cutting off the power completely.

Of course, I'm just guessing here. I have a Razer Diamondback with Windows 7 but I didnt install the Razer software. In Win 7 its under the Advanced Power Options and its called USB Selective Suspend.

Last edited by shortylickens; 02-19-2010 at 07:51 AM.
shortylickens is offline   Reply With Quote

razer naga disconnect

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