HELP! "Cable" light on modem shuts off 20+ times a day...
Hello! Please help me!
My cable modem is causing me real grief. I'll be using the internet (surfing, downloading, whatever) and suddenly the "Cable" light on the modem will shut off, indicating loss of signal (or sync?). After a minute the light will begin to flash slow, then fast (trying to sync?), then it will connect and the light will be on constant.
The internet connection will then work perfectly for a while, until the light goes out again. This seems to happen about every 30-60 minutes.
I have Road Runner service from Bright House Networks in Redford, MI. Bright House keeps sending out techs who always want to replace the splitters in my house (that the last tech just replaced...) and that's all they seem to want to do. They went to the pole a couple times. One tech adjusted the level up, but I still had the same problem. Then another tech came out and lowered the level, saying"...the level was set to high." Needless to say, I still had the problem.
I've had 6 techs out to the house and they haven't fixed anything.
Is there some secret way to access the service menu in my Toshiba PCX1100 cable modem? I hear it keeps track of levels and lost packets and such. I would like to have a look at it myself.
Are there any cable techs lurking in these forums that can give me some advice? I don't know what to do. All the cable company wants to do is set up another service appointment.
EDIT: I was just told that my old Toshiba PCX1100 is only certified for DOCSIS (Data Over Cable Service Interface Specification) v1.0 and not v1.1 (which is what Road Runner switched to in September). I'm going to take this old POS modem down to the cable company and swap it for a PCX2500, PCX2600, RCA DCM315 or an Ambit. Which is best?