Application Specialist needs a point in the right direction...
We have a new system at work, and my group has a server that will be receiving inbound print jobs after an outside firm does some processing. When the jobs come in we typically only see the name blip in a folder as the job comes back in then it prints. Unless of course, the user selects wrong type of end device. We have no control over the source selection, so we will need to clear out any stuck jobs as part of our on call duties.
I would like to prototype a web front end that we can provide to our help desk/semi automate so we can limit the 3am calls to real issues. Our sister team has a test web server I can develope on.
If the job comes in and sits on the server for longer than 5 min, create a folder with today's date and take the long job and put it in the folder. At 7 am, email my team with any job failures taken care of by the auto process for followup. At the same time poll every 10 seconds and update a webpage the helpdesk can watch. If a call comes in from user the helpdesk should see the stuck job, and can select it for deletion from this webpage. Will need controls to do so, on the back end create a folder with today's date labeled helpdesk deletions we can moniter. My team should be the only ones who can permanantly delete a job.
Typing from my phone. Please excuse typos...
Laptop: ASUS g72gx rbbx05, Crucial M4 512gb, Win 7pro
rig 2: Intel 3570, 32gb DDR 1600, Crucial M4 512gb, Win 7 Pro
rig 3: Intel Q6600, Tuniq Tower, 8800GT 512, 8GB DDR2 800, Vista Ultimate x64
rig 4: Athlon 64 X2 4800+, 4gb DDR 400, x1950pro, XPpro x64
Last edited by brotj7; 02-18-2013 at 07:58 PM.