Anyone have an idea of how long Asus takes on Motherboard RMAs?

magomago · 01-09-2013, 02:06 PM

Just got one set for my P8p67 pro, and they said that they cannot cross ship on this product.

I have the old B2 revision (never got around to switching it out till now!), and was planning to send it in this weekend.

Does anyone have experience so I have an idea of how long my PC will be down?

Thanks!

bankster55 · 01-09-2013, 04:18 PM

They are STILL replacing those mobo?
Geeez

Your RMA can take 2 weeks min (if you are lucky) or perhaps 2 months+
The board is no longer made so they have to wait to get one in inventory from somewhere\somehow. You will also probably get a used board deemed working fine by ASUS

Under this situation, I would just buy a Z77
If money is short, get a V-LX for $130 at Amazon
A V Pro at $206 would be much better
But its your call

LoveMachine · 01-09-2013, 05:30 PM

Start to finish, mine was nearly 2 months, and that was for a newer P8Z77-V. I kept calling the service dept, and was repeatedly told I would hear back within 48 hours as to when they would ship out the new board. I week would go by without a call or email, so I'd call again and be told the same story. I asked to speak to the manager/lead and was told that wasn't possible. Every time, the rep was nearly incomprehensible and would apologize and give the same tired response of "48 hours". This continued for well over a month before they found me a replacement board. Asus products are great, but don't buy them thinking you are getting better service. Good Luck!

magomago · 01-09-2013, 05:52 PM

GEEZ two months!??!?!?!

Yes I have an 'older' motherboard, but I had no idea it was going to be this slow!

Maybe I should simply not bother with the RMA ....I suppose the fact that I didn't get the RMA when it was first announced means that I missed the window.

Man what happened to the multi year warranty they offered? Sigh....

sze5003 · 01-09-2013, 05:58 PM

If these things break 30 days after you get them rma is useful. Otherwise it's likely to be outdated or out of stock. I hear MSI is decent and Asus does similar with gpu rma as well, they can take a while. But I think both have rma departments in the US. Other companies don't and that's why they may take up to a month or more.

I would buy a replacement if its your only pc and when they send yours back, just don't open it and put it on eBay. If it's not a good model to sell keep it as a backup.

LoveMachine · 01-09-2013, 06:25 PM

Asus does have a US based service dept, but that doesn't mean much. As I mentioned above, the service reps were unintelligible for the most part, with no authority to actually do anything, and it still took quite a while to locate a board and ship it. I will still continue to buy Asus products, because they generally are decent quality, but not because I think they will handle anything better if something goes wrong. My new Z77 board is great, and I didn't mind paying more for it over competitors because it has lots of features I find useful. However, margins are so thin on electronics these days that to maintain any profit, ALL manufacturers have had to cut service quality, since it gets used by the fewest people for a proportionately greater cost. That 2 or 3 year warranty sounds great when you buy it, but no matter what, it's still a huge hassle if you need to use it. I had a similar experience when my Onkyo AVR had some non-critical issues. Way more trouble to get a new one (at least 2 months AND pay shipping on a 30lb box) than just deal with one faulty HDMI port. This is what you get with most electronics these days. Can't remember it now, but a website that discuss these issues has a motto of "If you can't fix it, you don't own it."

magomago · 01-09-2013, 10:50 PM

Quote:

Originally Posted by LoveMachine

Asus does have a US based service dept, but that doesn't mean much. As I mentioned above, the service reps were unintelligible for the most part, with no authority to actually do anything, and it still took quite a while to locate a board and ship it. I will still continue to buy Asus products, because they generally are decent quality, but not because I think they will handle anything better if something goes wrong. My new Z77 board is great, and I didn't mind paying more for it over competitors because it has lots of features I find useful. However, margins are so thin on electronics these days that to maintain any profit, ALL manufacturers have had to cut service quality, since it gets used by the fewest people for a proportionately greater cost. That 2 or 3 year warranty sounds great when you buy it, but no matter what, it's still a huge hassle if you need to use it. I had a similar experience when my Onkyo AVR had some non-critical issues. Way more trouble to get a new one (at least 2 months AND pay shipping on a 30lb box) than just deal with one faulty HDMI port. This is what you get with most electronics these days. Can't remember it now, but a website that discuss these issues has a motto of "If you can't fix it, you don't own it."

Well I'll give it a shot. I suppose I have my work laptop which I can use in the mean time, and I have zero desire to reinstall windows at this point.

I'll just use this thread to document what the experience is like.