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Old 12-28-2012, 02:59 PM   #1
Join Date: Feb 2004
Posts: 104
Default Windows 7 Activation Problem.

I bought a Windows 7 Upgrade Family Pack which is good for use on 3 PCs. The first PC I used it on had it's motherboard (Intel P67) bricked by a bad flash from Intel. I replaced the motherboard and re-used the same CPU and got Microsoft to activate it online. I then built another computer and used the same Product Key from the Windows 7 Upgrade Family Pack and again got Microsoft to activate it online. Now I've built a 3rd computer and when I tried to get Microsoft to activate it online it didn't work. Instead it's asking me to buy another Product Key.

I'm thinking that Microsoft thinks that the 1st computer that I used the Product Key on is still around. How do I get them to remove that 1st computer from the license so I can activate the new one? I'm not spending money to but another license when the license I have is good on 3 computers and I only want to use it on 3 computers. Thanks.
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Old 12-28-2012, 08:05 PM   #2
ASUS Support
Join Date: Jul 2012
Posts: 457

You'll have to call their activation hotline and get an actual person on the line so you can explain the situation. Since this is a retail product, not OEM, it should have transfer rights and be a pretty simple matter.
Scott Billings
Asus Customer Loyalty
Email: cl-scott@asus.com

Opinions expressed are not necessarily those of Asus or Anandtech
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Old 12-28-2012, 10:02 PM   #3
Join Date: Feb 2004
Posts: 104

Thanks for the advice.
benwood is offline   Reply With Quote

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