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Old 12-12-2012, 04:05 AM   #1
Red Hawk
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Join Date: Jan 2011
Posts: 2,804
Default Windows 8 Install Woes -- "Apple Charger" and "Refresh PC"

Thought I my leave this half-report, half vent here. (I'll also be providing it to Microsoft). So I finally got a chance to install Windows 8 on my desktop, in my sig. Didn't pay for it; one of my professors set me up with a Dreamspark account to download it for free. The upgrade from Win7 to Win8 seemed to go smoothly, until I tried shutting down the PC. I look away when it's shutting down, and when I look back it's showing the...log on screen? I log in and get some error message about "Apple Charger" crashing (which is odd, since I don't even have iTunes installed). I try rebooting the PC again, and it gives me Win8's new smilie BSOD and reboots, again with the error message about Apple Charger.

So yeah, I can't actually do a legitimate shut down or reboot of the PC without causing Win8 to crash. I reboot the PC again (the BSOD happens again) and go into system repair with my install disc. Meanwhile I'm looking the problem up online my laptop. I try automatic repair, doesn't detect anything. I find that "Apple Charger" is apparently some driver that causes Windows 8 to crash on shutdown and needs to be disabled using Autoruns. I'm not sure who is really to blame for this, Apple or Microsoft, but whatever, it ultimately seems like a minor nuisance to fix.

Since I'm already in system repair, I decide to try Win8's new "Refresh PC" option. I figure that it clears out temporary files and resets various settings, so even if it doesn't solve the problem, it couldn't hurt. So I use Refresh PC.

Big mistake. The first sign of trouble is that upon rebooting, Windows 8 gives me...two options to boot from? On the same drive? What? I'm confused by this, but there's no way to back out of it, so I click the top one. From there it feels almost like the first time booting up the PC upon installing Windows. Windows 8 boots, but half of my desktop icons are gone and my task bar has been cleared down to IE10 and Explorer. Something's up, I'm thinking. Have installations been broken? I start worrying that my chipset driver has been uninstalled. I check my drives, and everything is still there. I check Programs and Features, though, and...


That can't be good. I figure the registry got deleted or reset somehow. At that point I just say "Screw it", reboot the PC from the Win8 install disc, and do a clean install. It's finished now, and seems to be working alright. I still have all my files, and my documents were moved to "Windows_old"

Moral of the story?

Upgrading from Win 7 to Win 8 is not a problem-free process (it did work just fine on my laptop though, even with Ubuntu and its boot loader installed)
Refresh PC sucks hard.

As a side note, Steam, which was installed to my secondary hard drive, repaired itself like a champ after the clean install. I don't have to reinstall any of my Steam-installed games. I'm most satisfied with that.
Desktop: Thermaltake V-4 Black case | Asrock Extreme4 Z77 | Core i5 2500k @ 4.2 GHz | Gigabyte R9-290X 1000 MHz Core/1250 MHz Memory | 16 GB Corsair DDR3 RAM 1600 MHz | 120GB OCZ Vertex 3 SSD & Western Digital 500 GB HDD | Rosewill 650w PSU | Acer 1080p 60 Hz 24'' | Windows 10 Pro
Laptop: ASUS K52Jr-X5 | Core i3-350m @ 2.26 GHz| Mobility Radeon HD 5470 1 GB @ 750 MHz 4 GB DDR3 RAM | 90 GB OCZ Agility 3 SSD | 1366x768 15.6'' | Windows 10 Pro
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Old 12-12-2012, 07:15 AM   #2
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Location: Norway
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It's always been like that though. For a lot of people an upgrade goes without problems and for other people they have major troubles.

It's also a reason why a complete install of the OS is the best option and the most recommended one.

The simple fact of the matter is that Microsoft can't create a 100% safe upgrade from 1 OS to the other due to the massive amount of software and driver revisions and versions on peoples PC.

I've never trusted an upgrade of Windows. Your best bet is a fresh install unfortunately.

Last edited by smakme7757; 12-12-2012 at 07:18 AM.
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