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View Poll Results: Would you?
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No, this holds no interest for me
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8 |
26.67% |
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I'd try it out but I think I'd probably lose interest quickly and stop
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0 |
0% |
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Yes, I'd probably take a little training, casually pick off a few easy questions occasionally
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3 |
10.00% |
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Yes, I'd do a little/medium amount of training and answer easy questions to supplement my income
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11 |
36.67% |
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Yes, I'd take a lot of the training, answer a few hard questions a day as a second job
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5 |
16.67% |
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Yes, I'd take a lot of the training, answer a lot of questions and make this my main job
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3 |
10.00% |
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11-22-2012, 11:34 AM
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#1
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Lifer
Join Date: Sep 2001
Posts: 18,106
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If I paid you $100 per answer would you...
I've been giving some thought recently to a crowd-sourced method of customer support for corporate enterprise software and I'm curious what Anandtech's response would be, since this is a population that would represent my target "crowd" to provide the support.
If you could:
- submit to a basic identity check (to make sure you're not a competitor)
- take some free online trainings (anywhere from 1 hour to 3 weeks that might include phone meetings with an instructor based on how in-depth you wanted to go)
- go to a site that had client questions posted (anything from super basic "how do I..." to very complex "I got an application error that is going to require serious research to figure out"
- select any questions you want to research and answer, where each question has a price tag (basic how-do-I might be $20, basic troubleshooting might be $100, advanced troubleshooting might be $300)
- post an answer that would be validated by an employee of my company and provided to the client
Would you do it?
Assume that as you get to know the software you'd be able to pick off easy questions in a matter of minutes, and that the price for harder questions would be reasonable-to-high compensation for your time.
__________________
"you won't be able to Rickroll someone in 1000 years and have it mean anything, assuming Astleyism isn't the dominant religion" - Jeff7
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11-22-2012, 11:36 AM
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#2
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Lifer
Join Date: Nov 2001
Posts: 15,073
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yes
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11-22-2012, 11:37 AM
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#3
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Lifer
Join Date: Sep 2001
Posts: 18,106
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Quote:
Originally Posted by skyking
yes
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Poll added, sorry was slow finishing up the answers. 
__________________
"you won't be able to Rickroll someone in 1000 years and have it mean anything, assuming Astleyism isn't the dominant religion" - Jeff7
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11-22-2012, 11:38 AM
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#4
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Lifer
Join Date: May 2003
Location: Bronx, NY
Posts: 21,451
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nah. Too much time involved.
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11-22-2012, 12:29 PM
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#5
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Diamond Member
Join Date: Feb 2005
Location: Boulder, CO
Posts: 4,770
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could be interesting. Give me a way to make a little money on my week off. Would we have access to a remote or something to try out solutions and duplicate problems on said software?
__________________
heat
Oil and gas logging Engineer
KD8DYO
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11-22-2012, 12:32 PM
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#6
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Elite Member
Join Date: Aug 2001
Location: Bellevue, WA
Posts: 35,479
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It's an interesting idea, but I'm paid well enough that I'd rather spend my free time playing a game, reading a book, watching a movie, posting here . . . .
(Windows application developer, also do a bit of PHP + MySQL)
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11-22-2012, 01:01 PM
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#7
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Platinum Member
Join Date: Nov 2011
Posts: 2,824
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Yes
__________________
2500K @ 4.5|ASrock Z77 Extreme11|4x4gb DDR3 2133|4xHD6970|1440P 120hz - Buzzard
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11-22-2012, 01:04 PM
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#8
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Platinum Member
Join Date: Mar 2008
Location: Southeast Michigan
Posts: 2,349
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only if i was unemployed
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11-22-2012, 01:21 PM
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#9
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Lifer
Join Date: Sep 2001
Posts: 18,106
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Quote:
Originally Posted by herm0016
could be interesting. Give me a way to make a little money on my week off. Would we have access to a remote or something to try out solutions and duplicate problems on said software?
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Yeah, would have cloned instances with data anonymization so you'd have free reign to troubleshoot as much as needed.
__________________
"you won't be able to Rickroll someone in 1000 years and have it mean anything, assuming Astleyism isn't the dominant religion" - Jeff7
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11-22-2012, 01:26 PM
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#10
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Diamond Member
Join Date: Feb 2005
Posts: 4,925
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I would do it, however how do you stop folks from competing to answer?
Some poor chap would spend 8 hours looking for answers to have someone post it a minute before.
__________________
Norco 4224, Supermicro X8DTE
Dual Xeon x5660 hexcores,40gb samsung ddr3
HP SAS Expander, LSI controller
128gb Crucial M4, 256gb Samsung 830
Mix match of 2tb and 1.5tb hdds for just over 40tb
Windows server 2008 r2 running hyper v & FlexRaid
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11-22-2012, 01:30 PM
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#11
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Diamond Member
Join Date: Feb 2005
Location: Boulder, CO
Posts: 4,770
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Quote:
Originally Posted by lotus503
I would do it, however how do you stop folks from competing to answer?
Some poor chap would spend 8 hours looking for answers to have someone post it a minute before.
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each person would have to take ownership of an issue. so... you would have to pick a question, and then that would not be up for grabs anymore. At least that's how i see it. if you end up needing help, maybe a way to post the work you have done on it and the original question?
__________________
heat
Oil and gas logging Engineer
KD8DYO
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11-22-2012, 02:35 PM
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#12
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Lifer
Join Date: Sep 2005
Location: North of Tonto, ON
Posts: 46,476
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You are every late to the game
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11-22-2012, 02:42 PM
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#13
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Golden Member
Join Date: Jun 2007
Location: Redington Beach, FL
Posts: 1,036
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yes
__________________
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PhenomII Unlocked 720BE X4 @ 3.925ghz/ Gigabyte MA790X-UD4P / 2x ATI HD4850 / 8GB G.Skill DDR2-1066 @ DDR2-1150 / Xigmatek Dark Knight / TT Armor+ / Kingwin Mach-1 800W
PhenomII 940BE @ 3.9ghz / MSI K9A2 Platinum / 4870 1GB / 4GB G.Skill DDR2-800 / Zalman 9700 / Antec 900 / Antec TP3 650W
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11-22-2012, 03:14 PM
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#14
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Lifer
Join Date: Sep 2001
Posts: 18,106
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Quote:
Originally Posted by herm0016
each person would have to take ownership of an issue. so... you would have to pick a question, and then that would not be up for grabs anymore. At least that's how i see it. if you end up needing help, maybe a way to post the work you have done on it and the original question?
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Yeah, I think we'd have to differentiate based on difficulty - on easy questions there'd probably be a benefit to incent competition, on hard questions it would make more sense to have a "claim for a period of time" / "renew ownership every x period of time as long as you're actively working it" model. There's a fair amount of work that would have to go into a tiering / pricing system in general.
__________________
"you won't be able to Rickroll someone in 1000 years and have it mean anything, assuming Astleyism isn't the dominant religion" - Jeff7
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11-22-2012, 03:15 PM
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#15
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Diamond Member
Join Date: Dec 2003
Location: Pittsburgh, PA
Posts: 3,287
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Basically a consulting agency.
__________________
Phenom II 720BE Unlocked Core @ 3.41GHz,1.55V/ Scythe Mugen 2 Rev. B / ASUS M4A78T-E / Corsair 8GB DDR3-1600 @ 1333MHz / Geforce GTX560Ti / PCP&C S610 circa 2007 / Win7-64 Ent | BF3 Stats
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11-22-2012, 03:24 PM
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#16
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Lifer
Join Date: Jul 2004
Location: Austin, TX
Posts: 20,205
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Couldn't this be done with cheaper labor from places like India? Your dollar amounts seem way too high to be practical.
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11-22-2012, 03:45 PM
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#17
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Lifer
Join Date: Jun 2001
Location: Connecticut
Posts: 14,543
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Didn't Mahalo and Google Answers try a web based "pay for an answer to your question" site like this,and fail miserably? It seems that people are willing the find the answers if you pay them, but most people aren't willing to pay for the answers.
I guess that It depends on what the software product was... If it was a cool product Or something similar to what I already knew, I might be interested.
Last edited by ultimatebob; 11-22-2012 at 03:49 PM.
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11-22-2012, 04:49 PM
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#18
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Grand Nagus
Join Date: Feb 2000
Posts: 72,922
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Yes if the compensation is cold hard cash similar to focus groups.
__________________
Congratulations alky winner of $600 Million Powerball !!!! 
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11-22-2012, 07:20 PM
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#19
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Elite Member
Join Date: Oct 1999
Location: Swissvale, PA
Posts: 19,366
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I think for people who are well-versed in the application, it would be easy money. If I had more time I would do it as I think I have enough experience with that type of software to be able to pick it up pretty easily.
Unless it's SAP, in which case forget it. I can't stand using it for the things I must use it for.
__________________
Asus P7P55D EVO · i7-860 · PNY 1GB 9600GT · 12GB · 2x WD 640GB Black · Corsair HX650 PSU · Lian Li PC-B10
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11-22-2012, 07:20 PM
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#20
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Senior Member
Join Date: Aug 2001
Posts: 762
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Quote:
Originally Posted by Leros
Couldn't this be done with cheaper labor from places like India? Your dollar amounts seem way too high to be practical.
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Yep...that dollar figure is way too high. OP you do realize thousands upon thousands of people provide pretty decent answers on Yahoo Answers (for various subjects...including IT) for free right? Obviously you would expect higher quality answers if you paid people to do it but it certainly is not worth $20 even for very basic how-tos...and certainly not $100 for for troubleshooting. To make it sustainable you can only offer a few dollars at most per answer (if that)...and you won't attract enough quality people to participate.
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11-22-2012, 07:25 PM
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#21
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Senior Member
Join Date: Aug 2001
Posts: 762
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https://www.mturk.com/mturk/welcome
Might want to check the prices floating around on Mechnical Turk per work unit.
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11-22-2012, 09:44 PM
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#22
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Elite Member
Join Date: Dec 1999
Location: Colorado
Posts: 7,316
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Sounds tantamount to posting a bounty on http://stackexchange.com/
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