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Old 11-20-2012, 01:30 PM   #1
phatTweaker
Senior Member
 
Join Date: Mar 2004
Posts: 615
Default Laptop Stuck Key Error

Hello,

When powering on I get this error
"Error
0210: Stuck Key 3E
Press <F1> to Setup"

I press F1 to enter setup then press Esc and the laptop boots up fine and seems to work ok.

The laptop is a ThinkPad Edge 0301J9U that I bought off of my nephew. He said he had dropped it once and the only damage he noticed was that when using headphones sound only came out of one side.

The laptop worked good for the first 2 days after I bought it, but then the keyboard error started.

Given that the laptop has been dropped do you think it is a motherboard issue or maybe the keyboard just needs replaced?

thanks
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Old 11-20-2012, 02:09 PM   #2
cl-scott
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Join Date: Jul 2012
Posts: 457
Default

Honestly, I'd start by just reseating the keyboard cable to the motherboard. If the unit was dropped, it seems highly plausible that it could have knocked that cable slightly loose. Next step would be replacing the keyboard given that odds are replacing the motherboard won't be cost effective. So if the cable reseat doesn't do it, and the keyboard replacement also doesn't do it, then you'd probably want to just cut your losses and either live with the issue or get a new laptop.
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Old 11-20-2012, 03:33 PM   #3
phatTweaker
Senior Member
 
Join Date: Mar 2004
Posts: 615
Default

thanks for the reply.
I tried ur suggestion of taking the keyboard out and reseating the keyboard cables but it didn't help.
Next step I guess is replacing the keyboard.

If a key was stuck on the keyboard wouldn't it repeatedly be typing the same character over and over? (which it's not)

thanks
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Old 11-20-2012, 05:16 PM   #4
Steltek
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Join Date: Mar 2001
Posts: 1,479
Default

Quote:
Originally Posted by phatTweaker View Post
thanks for the reply.
I tried ur suggestion of taking the keyboard out and reseating the keyboard cables but it didn't help.
Next step I guess is replacing the keyboard.

If a key was stuck on the keyboard wouldn't it repeatedly be typing the same character over and over? (which it's not)

thanks
Not necessarily. The rubber dome under the key could simply be damaged and shorting out.
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Old 11-20-2012, 05:22 PM   #5
cl-scott
ASUS Support
 
Join Date: Jul 2012
Posts: 457
Default

Quote:
Originally Posted by phatTweaker View Post
thanks for the reply.
I tried ur suggestion of taking the keyboard out and reseating the keyboard cables but it didn't help.
Next step I guess is replacing the keyboard.

If a key was stuck on the keyboard wouldn't it repeatedly be typing the same character over and over? (which it's not)

thanks
When we're dealing with drop damage, you never really know. There could be a lot of things going on. So, I would escalate to the keyboard replacement, since that is a fairly reasonable cost to eat if it doesn't end up solving the problem.
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Old 11-21-2012, 12:13 PM   #6
phatTweaker
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Join Date: Mar 2004
Posts: 615
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Where's the best place to buy a replacement keyboard?

With the holidays upon us I am trying to save every dime I can, so I checked out ebay in hopes of finding a cheap used keyboard, but they are like $45 and up.

Also I noticed they make a illuminated keyboard for my model of laptop. Could I upgrade to the illuminated version or do I need to stick to the same part number as the original?

thanks
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Old 11-21-2012, 01:04 PM   #7
cl-scott
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Join Date: Jul 2012
Posts: 457
Default

Quote:
Originally Posted by phatTweaker View Post
Where's the best place to buy a replacement keyboard?

With the holidays upon us I am trying to save every dime I can, so I checked out ebay in hopes of finding a cheap used keyboard, but they are like $45 and up.

Also I noticed they make a illuminated keyboard for my model of laptop. Could I upgrade to the illuminated version or do I need to stick to the same part number as the original?

thanks
At this point we're getting outside of my depth. If it were an Asus laptop I could probably help track down a keyboard for it, and from some past experience working with Dell I could probably even help with that. Lenovo is something I can't really help you with however. Sorry.
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