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Old 11-11-2012, 08:57 AM   #1
dvtrv
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Default Dell.com or Dell.com support not working

I am in the process of trying to check my Dell laptop for everything. This does not seem to be Analyizing System.
My problem is that when I try to contact Dell Support the web page comes up blank.

Does anyone know of this happening or does anyone know of a resolution?

An advance Thank you to anyone that can help me.
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Old 11-11-2012, 09:06 AM   #2
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http://www.dell.com/content/topics/g...=us&l=en&s=gen
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Old 11-11-2012, 09:55 AM   #3
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Thank you very much, but I had tried that before sending the original thread.

When I click on "Yes, I agree" for Download and install the Dell System Detect application to proceed, nothing happens.

Please help
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Old 11-11-2012, 08:02 PM   #4
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it works.http://support.dell.com/support/downloads/index.aspx
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Old 11-12-2012, 03:16 AM   #5
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Oh ok yes, but now it is showing the following;

"Sorry, the Dell Driver Analyze Utility is currently only supported on Internet Explorer running on Windows XP or higher. To search for drivers, please enter your Service Tag or choose your product model.
to return to the Drivers & Downloads page."

I am using IE9 and on Windows Vista.

Please help.

Thank you so far for your help.
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Old 11-12-2012, 06:55 AM   #6
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what is the laptop model
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Old 11-12-2012, 07:22 AM   #7
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Dell Inspiron 1525
Intel Pentium dual core processor
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Old 11-12-2012, 01:24 PM   #8
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http://www.cnet.com/laptops/dell-ins...-32814941.html
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Old 11-12-2012, 01:29 PM   #9
dvtrv
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What am I supposed to assume from this link?
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Old 11-12-2012, 03:19 PM   #10
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Quote:
Originally Posted by dvtrv View Post
I am in the process of trying to check my Dell laptop for everything.
What exacly do you want to do.fix your system.or just find out what's in it.
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Old 11-12-2012, 03:26 PM   #11
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What specific problem are you trying to fix? Is something actually wrong, or are you just wanting to update drivers and bring your system up to date?

Try to run the "Analyze system for updates" software from the button link on this page:

http://www.dell.com/support/drivers/...ron-1525?s=dhs

I've used it from Firefox, so I know it works. It may be that you need to turn off the pop-up blocker in IE.
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Old 11-12-2012, 03:27 PM   #12
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I really appreciate your help, thank you.

I just wanted to go through the process through Dell as before that was all. I wanted the analizing and to search for any updates but it isn't working.

It analyzes the system but then stops there with an error.
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Old 11-12-2012, 03:32 PM   #13
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Honestly, the system analysis and detection software used by Dell isn't very useful. You'll still have to research each separate update and determine if it even applies to your system.
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Old 11-12-2012, 03:45 PM   #14
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I appreciate that.

Thank you
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