Go Back   AnandTech Forums > Hardware and Technology > Motherboards

· Hardware and Technology
· CPUs and Overclocking
· Motherboards
· Video Cards and Graphics
· AMD Video Cards
· Nvidia
· Displays
· Memory and Storage
· Power Supplies
· Cases & Cooling
· SFF, Notebooks, Pre-Built/Barebones PCs
· Networking
· Peripherals
· General Hardware
· Highly Technical
· Computer Help
· Home Theater PCs
· Consumer Electronics
· Digital and Video Cameras
· Mobile Devices & Gadgets
· Audio/Video & Home Theater
· Software
· Software for Windows
· All Things Apple
· *nix Software
· Operating Systems
· Programming
· PC Gaming
· Console Gaming
· Distributed Computing
· Security
· Social
· Off Topic
· Politics and News
· Discussion Club
· Love and Relationships
· The Garage
· Health and Fitness
· Home and Garden
· Merchandise and Shopping
· For Sale/Trade
· Hot Deals with Free Stuff/Contests
· Black Friday 2015
· Forum Issues
· Technical Forum Issues
· Personal Forum Issues
· Suggestion Box
· Moderator Resources
· Moderator Discussions

Thread Tools
Old 02-08-2011, 07:32 PM   #1
Diamond Member
zagood's Avatar
Join Date: Mar 2005
Posts: 4,103
Default If deep sleep mode is enabled Please plug the cable.

Solved problem, thought I'd post if anyone else with a Realtek onboard nic runs into the same problem. This was on a MSI H55-G43 with Win7 x86.

Had a problem with one of the home pcs today, came out of sleep (S3) and there was no internet. Check that...no network controller at all. Didn't show up in hardware manager, nothing. Restart, same thing. Reinstall drivers, same thing, with a great error message, "If deep sleep mode is enabled Please plug the cable." Checked BIOS, onboard LAN is enabled. Reset CMOS. Standard troubleshooting.

After an hour of digging through forums etc. and trying different suggestions, found a real stupid one..."I found the fix: power down and unplug the PC. Do a little f---ing dance, power back on and it works." Apparently that's what "please plug the cable" means.

Aaaaaand, that solved it.

Apparently these nics have a problem waking up from "deep sleep" and you need to nudge them out of it. To keep them from getting to this state:

- Go to Device Manager
- Select Network Adapters
- Select Realtek PCIe GBE Family Controller
- Select Power Management
- make sure "Allow the computer to turn off this device to save power" is unchecked
- Select Advanced
- under Green Power, select Disabled.

I think the Green Power one is probably unnecessary but not taking any chances.

Anyway, hope this helps anyone who may run into the same problem. This isn't 100%, there are threads out there where this has been tried and still doesn't work.
Originally Posted by tannat View Post
Now, back to the fud, insults and the hairsplitting. please.
zagood is offline   Reply With Quote
Old 11-11-2012, 10:50 AM   #2
Junior Member
Join Date: Nov 2012
Location: Florida
Posts: 3
Default OMG please help me- hving that issue right now

The RealTek Network Adapter/Controller was not found.
If Deep Sleep Mode enabled Please Plug the Cable"***********

Ok so you posted originally..."do a dance" and plug it back in ? huh i didnt get that... haha novice with computers here so I am still learning.

This happened to my Dell Inspiron N 4110 - I-5 processor-Win 7 64 bit, 6 gb Ram, 575 GB HD.

this all started when I went into BIOS to disable an "HD Password" that my nephew put in. Upon disabling it...i wasnt sure how to clear it out due to the way you can modify the values...so i just hit "load system default settings"....right after that i go back into my OPsys and bammm...NO INTERNET. no wireless...im like "huh??wtf?""

I have been from forumn to forumn, everyone saying the same thing.
i have even taken these steps..
1) Removed RAM
2) Disconnected Battery
3) Disassembled the entire machine- went to ethernet card and disconnected that....
4)went to bios upon start up and made sure onboard LAN settings were enabled.
after 2 hours of having this machine apart....and put it back together..IT still does not come out of that mode and LAN or network adapters do NOT show up in device manager whatsoever...i still am not alowed to install anything too. i get an error saying " there is no device found, realtek was unable to install the driver" .........

so when you posted this above you again, did say the answer was to....."do a little f*** dance" what does that mean? i saw the post that originatyed from and i dont get it. what cable is it saying to plug in lol? please help!!!!!!!
thanks so much
hopefully your my answer!!!
johnnyblaze430 is offline   Reply With Quote
Old 11-11-2012, 01:50 PM   #3
Senior Member
Join Date: Jun 2001
Posts: 341

I remember many years back (mid 90's?), servicing some compaq laptops. Cust complaint was the machine would sometimes not wake up. Upon duplication of issue and contact with compaq, turned out this particular model had similar issues with sleep mode being buggy. Ironic, such issues still around 15+ years later.

The OP's solution does make sense. Powering off the device still results in some circuitry being powered. Trick is to flip the switch on the p/s (if yours has one), then press the power button on the computer. This should discharge and residual charge present and power down the device completely. Or, remove the power cord and wait or press power button (while unplugged).

On my current machine (q9550/p5kdeluxe), I use sleep mode extensively. On occasion, upon wake, the BT connection between keyboard and dongle is severed, on rarer occasions, wireless link between trackball (logitech trackman) and receiver is also severed.
Living reality in a dream

p8z77v-deluxe, 3770K @ 4.6, +.050V offset, LLC at high, xspc raystorm/ex360 WC
GPz1100 is offline   Reply With Quote
Old 11-11-2012, 02:36 PM   #4
Elite Member
Harvey's Avatar
Join Date: Oct 1999
Location: Sherman Oaks, Ca.
Posts: 34,967

Originally Posted by johnnyblaze430 View Post
so when you posted this above you again, did say the answer was to....."do a little f*** dance" what does that mean? i saw the post that originatyed from and i dont get it. what cable is it saying to plug in lol? please help!!!!!!!
thanks so much
hopefully your my answer!!!
By "do a little f*** dance," I think he meant that, after unplugging the machine, give it a little time for the PSU and all onboard caps to discharge fully. 30 seconds to a minute should be enough. You can accomplish the same thing with a mechanical power switch if your PSU has one.

OTOH, if you're going to do a little dance, be sure to turn to the right, instead of the left. Doing the same dance turning left is a rain dance that could damage your machine and your carpet or hardwood floor. For further information, consult "The Ooga-Booga Mystery Oil Handbook of Computer Repair and Maintainance."

If it walks like Hitler, and it talks like Hitler, it's far more likely that the Donald is a wannabe Hitler than a duck.

And Whos's Watching Over Who's Watching Over You?
Tell me, who's telling who's telling you what to do what to do?

Last edited by Harvey; 11-11-2012 at 02:39 PM.
Harvey is online now   Reply With Quote
Old 11-11-2012, 03:46 PM   #5
Junior Member
Join Date: Nov 2012
Location: Florida
Posts: 3

haha very funny....well since your a replier here is what i went thru so far after everything originally stated.
1) Bought New NIC card and replaced.
2)Turned laptop back on after reassembly....STILL can not detect an ethernet controller. getting same message
"The RealTek Network Adapter/Controller was not found.
If Deep Sleep Mode enabled Please Plug the Cable"

Iwent pretty far with this it seems. I dont think anyone else has reportedly gone any further. So if i still have not solved this issue... heres my ultimate thought

1) MB issues....replace with new??? (remember my pci supported chipset IS working and detected and graphics controllers)
2) Would BIOS have a hidden setting to manipulate a tick to "wake up my network adapter?
i have reformatted this version clean once. also have ensured onboard LAN in bios IS enabled.
im so confused but have a hunch it is more an issue that is NOT hardware related and the MB is opkay....there was no power surges or anything like that...reminder this all started when i disabled a BIOS password my nephew put in and when i exited BIOS i accidentally hit "load default settings" .....when i restarted the pc...i notice no network adptr functions/
thought suggestions/?
johnnyblaze430 is offline   Reply With Quote
Old 11-11-2012, 11:57 PM   #6
Junior Member
Join Date: Nov 2012
Location: Florida
Posts: 3

ok guys.....so its fixed...i dont know how it fixed it...but aparently i went into BIOS and selected "load defualt set up " and exited. when windows started...taskbar notification area litt up like the chrysler building with flash messages "loading updating drivers"
i went directly to device manager...what was there? "network adapters". i didnt even need to buy the new NIC card like i specified earlier... i also almost took another techs advice that is what a short in the mainboard...alsmot had to buy a mobo...but persistence solved it!!!! thanks for you help ...aparently the most suyperfluous setting took it out of deep sleep mode
johnnyblaze430 is offline   Reply With Quote
Old 03-07-2013, 07:20 PM   #7
techs's Avatar
Join Date: Sep 2000
Posts: 28,567

I thought I would ressurrect this thread since I have the same problem.
Now its months later and there is still no permanent fix, though the steps to reinitialize the network controller are better understood.

The problem persists in Windows 8 btw.

I can turn off the power switch on my power supply or unplug the power cord for about ten minutes and the nic reactivates. I can also Load System Defaults in the bios, or Reset Configuration Date in the bios. System Defaults requires me to reset a number of settings and Reset Configuration Data works only about half the time.

I have tried three more bios updates and none fixes the problem.

So, basically, I have given up. I have installed an internal nic card and just disabled the on board nic.
Imagine a really good sig is here.
techs is offline   Reply With Quote

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -5. The time now is 11:55 AM.

Powered by vBulletin® Version 3.8.8 Alpha 1
Copyright ©2000 - 2016, vBulletin Solutions, Inc.