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Old 11-08-2012, 12:00 PM   #1
Diamond Member
mcveigh's Avatar
Join Date: Dec 2000
Location: FL
Posts: 6,432
Default HP warranty service?

A friend broke the screen on her HP laptop, She asked me for help and I pulled the hard drive and copied all her files off it.
I saw on the bottom it had a 3 yr warranty so I checked the serial number and it has a few months left before it expires.
I told her this and found out her work IT dept gave her this older laptop when they were upgrading people. Apparently this was off the record, they just wanted to get rid of it.
She works for a very large company.
Would it be possible for her to use the warranty? or would it need to be done through the company IT dept?
I've never dealt with HP warranty before.
take care,

Registered Sleep Tech
Feel free to ask me any sleep questions you may have, I'll try to help.
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Old 11-08-2012, 12:08 PM   #2
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Join Date: Nov 2004
Posts: 927

I don't believe LCD breakage is covered in the regular warranty anyway. Unless she has accidental damage warranty.
Andres3605 is offline   Reply With Quote
Old 11-08-2012, 12:22 PM   #3
Join Date: Jan 2012
Posts: 85

Well, my experience says that work laptops are usually 3 years with Accidental Damage Protection. Mine has this warranty, and broken displays were replaced twice here. Though I had to go through the company's IT system.

I think it wouldn't hurt to call up HP Customer Service and have them confirm about it. If they say that this will only be done via the company's IT, then you can think further ahead. You should probably be able to have the display replaced.
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Old 11-08-2012, 02:42 PM   #4
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Posts: 3,273

Give it a try.maybe they will

Last edited by denis280; 11-08-2012 at 02:42 PM. Reason: y
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