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Old 11-19-2010, 01:15 PM   #1
Vyx
Member
 
Join Date: Mar 2007
Posts: 29
Default Apple mobile device service failed to start.

I've been having some trouble getting my ipod connected to itunes. For some reason the apple mobile device service will not start.

I have been able to sync successfully up until about 2 weeks ago. I saw that there was an update for itunes so I decided to install it hoping it would fix the issue. It didn't. I've been through apples uninstall steps to uninstall itunes and its components completely several times but no dice.

Any ideas? I've tried googling around but haven't come across anything in the past couple days.

Thanks, Vyx

Here is the error log:
Code:
Log Name:      System
Source:        Service Control Manager
Date:          11/19/2010 12:05:24 PM
Event ID:      7031
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Gatsby
Description:
The Apple Mobile Device service terminated unexpectedly.  It has done this 2631 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7031</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2010-11-19T19:05:24.878079200Z" />
    <EventRecordID>50759</EventRecordID>
    <Correlation />
    <Execution ProcessID="464" ThreadID="940" />
    <Channel>System</Channel>
    <Computer>Gatsby</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">Apple Mobile Device</Data>
    <Data Name="param2">2631</Data>
    <Data Name="param3">60000</Data>
    <Data Name="param4">1</Data>
    <Data Name="param5">Restart the service</Data>
  </EventData>
</Event>
Here is the other recurring error:
Code:
Log Name:      Application
Source:        Application Error
Date:          11/19/2010 12:05:24 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Gatsby
Description:
Faulting application name: AppleMobileDeviceService.exe, version: 17.64.0.5, time stamp: 0x4cb91bf4
Faulting module name: ntdll.dll, version: 6.1.7600.16559, time stamp: 0x4ba9b29c
Exception code: 0xc0000005
Fault offset: 0x00022258
Faulting process id: 0x7d0
Faulting application start time: 0x01cb881cb1d36578
Faulting application path: C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: f63c5780-f40f-11df-b1d5-001a4d4d4ead
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-11-19T19:05:24.000000000Z" />
    <EventRecordID>80788</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Gatsby</Computer>
    <Security />
  </System>
  <EventData>
    <Data>AppleMobileDeviceService.exe</Data>
    <Data>17.64.0.5</Data>
    <Data>4cb91bf4</Data>
    <Data>ntdll.dll</Data>
    <Data>6.1.7600.16559</Data>
    <Data>4ba9b29c</Data>
    <Data>c0000005</Data>
    <Data>00022258</Data>
    <Data>7d0</Data>
    <Data>01cb881cb1d36578</Data>
    <Data>C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe</Data>
    <Data>C:\Windows\SysWOW64\ntdll.dll</Data>
    <Data>f63c5780-f40f-11df-b1d5-001a4d4d4ead</Data>
  </EventData>
</Event>
Windows 7 64bit using Itunes64.
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Last edited by Vyx; 11-19-2010 at 01:25 PM.
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Old 11-20-2010, 05:43 PM   #2
Vyx
Member
 
Join Date: Mar 2007
Posts: 29
Default

^^ Help please Anyone?
__________________
Asus P8Z77-M Pro, Intel i7 3770, Corsair Vengence 16GB, Evga GTX 260, 60GB OZC Agility III Boot, 2x 750GB Raid 0, XFX 750W Black Edition
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